Michaels — Local services in Ballenger Creek

Super upsetting experience. This store isn't accessible nor do they seem to care about making themselves accessible. I was sent a broken link and the only "accessible" option for me to get my order was to have someone else do it for me and it could no longer be curbside. Didn't offer to change it to delivery, no new link, just "well, your order can be picked up within 5 days and the person will just have to come inside." Upsetting to say the least. Reasonable accommodations should never include "have someone else pick it up." Definitely against ADA, but honestly just upsetting in general. Im SO glad customer service was able to "talk to the manager" and be assured that "someone else can just come and get it and tell us the name...

I had a good experience here, considering it was Christmas Eve. The store was organized and picked through (understandably). I had googled where to buy Woobles sets and Michaels was an option. I looked around a bit but couldn’t find any. I asked a staff person ( who I had to approach) and she said that they didn’t carry them but they may be an online option. She did help me locate Loop and Threads which were much less expensive and still seemed nice. I wish staff approached customers to offer help, that’s why I only gave 4 stars. The store I was at also had none of the self checkout kiosks going, which would have cut down on the wait...

Walked in to Michael’s tonight about 20 minute before closing. I needed to drop off some art work to be framed, and it was two smaller pieces, which wouldn’t take long, and I knew exactly what I wanted, but the gentlemen refused to help me, and told me I could return tomorrow. I replied that I wouldn’t be back; as I live over 30 minutes away. Finding whoever you can to hire and keeping them even though they have abhorrent customer service skills is truly ridiculous. There are plenty of people who need jobs and want to work, but get overlooked. Not only will I not return to this Michaels, I won’t shop at...