Target — Local services in Ballenger Creek

I placed a Drive Up order through the Target app because it stated the order would be ready within 2 hours. I was already in the area and willing to wait — but over 3 hours later, it still wasn’t ready. I called the store three times and no one answered (which is, unfortunately, typical). I then called Target’s main customer service number, and all they could say was, “We apologize, but it can take up to 6 hours.” That’s incredibly misleading. If the app had said 6 hours, I never would’ve placed the order. This location is consistently frustrating. Drive Up, returns, and in-store pickup all have long wait times. Checkout lines are always backed up. Items are often canceled from my orders as “out of stock,” yet I’ve found them sitting on the shelves myself — which shows that staff either aren’t checking or don’t care. Management clearly has no handle on what’s going on in this store. Customer service is poor, operations are disorganized, and the app sets expectations that simply aren’t met. I’ve never had these issues at other Target locations. As much as I prefer Target, I’ll probably have to stop shopping there altogether. It’s just not worth the ongoing hassle and wasted time.

Edit: It took longer than 6 hours for my order...

Went to Target earlier today. My children bought toys with their Christmas money. My daughter wanted to open one before we left the store. When I did confetti went flying everywhere, which I didn't know would happen.

I eventually had a younger female employee walk up and ask if I wanted a broom. To which I answered yes. We were at the front of the store. I didn't want someone to slip on the confetti.

A minute or two later an older woman came up with a small hand held broom and swept it up for us. I told her thank you three or four times. Each time never getting a response.

I am disappointed,I found it strange that the first employee did not offer to help but rather just asked if I wanted a broom to clean the mess myself, which truthfully I would have been fine with. Lastly the fact that the second employee did not respond or even acknowledge me after I repeatedly thanked her for sweeping it for me. Almost as if she was irritated in having to sweep it in the first place.

I drove my children to Target and spent money there and in the end left feeling as though we were basically an inconvenience and needed to clean up our mess...

I liked that the order is processed in under 4 hours and that I received a text that the order was ready for pickup. What was not available in the store was automatically listed for delivery which was faster than most stores. No one else does that.

However, Target and many of the other stores require an individual to go into the store to pick up certain items because they are not part of the pickup or curbside plans. Some of the items are important, and if you can't or shouldn't go into the store, the practice makes it impossible to obtain the item. Another concern surfaced when I went just inside the store to pick up my order. People were being allowed into the store without masks. Why is that? There were several people who walked in together without masks who stood around talking and laughing like it was a social occasion. I enjoy shopping at Target, but this is not the time to enter the store without a mask or to linger in the store. I strongly urge you to rethink how to handle customers who do not comply with expectations to prevent covid spread and...