LA Fitness — Local services in Baltimore

“When Gym Etiquette Goes Wrong: A Tale from LA Fitness (Boston St, Baltimore, Md 21224)

I joined LA Fitness on Boston Street almost 7 months ago, primarily for the amenities they advertise, especially the sauna. However, the sauna has not worked during my entire membership period. Today, I called to inquire about when it would be repaired and spoke with someone named Steven, who identified himself as the manager.

Unfortunately, Steven was curt, rude, and unprofessional. He told me I could call any location, but he didn't know when the sauna would be fixed. I hoped his attitude would improve in person, but when I visited, he continued to be dismissive and over-talked me in conversation. When I asked for the district manager's information, he said he could only give me the first name, Tyler, and refused to provide a last name. Steven also told me he didn't care about my feelings regarding his rudeness because, according to him, my feelings were my own concern and had nothing to do with him.

This kind of behavior from a facility leader is indicative of why equipment at this location, or within the brand as a whole, is not being repaired. Having unqualified individuals in these positions, who show a lack of integrity and disregard for customer service, reflects poorly on the company. How can LA Fitness advertise amenities that are either not available or in disrepair, and still expect members to be satisfied? In addition, having those within senior leadership unable to properly address customer complaints without escalating the initial issue into a membership cancellation.

It's astonishing how companies fail to learn from the missteps of their competitors who have already bitten the dust due to neglecting their paying customers. With unchecked behavior like that displayed by facility manager Steven, it won't be long before another corporate giant meets its downfall at the hands of a determined David.

And I added a few screenshots of other reviews about the manager’s behavior and the sauna, so, mines was not an isolated occurrence those in senior leadership can...

Some of you may be thinking why am I still here. The Overlook has found a crafty way to keep the tenants and the money here. I've been on my own since I was 15 and Im pushing 60. I have never been reported to Maryland Case Search for late rent payments. Which started during the pandemic. Once you are on Case Search you are there for eternity. So, what happens now... It is extremely hard to rent somewhere else once that pops up upon submitting applications. So, this is how you'll be stuck here constantly paying more each year. Now, if you don't believe it, do your own research. I encourage everyone who is interested in residing here to do your homework. You'll see that The Overlook at Franklin Square has 10's of thousands of case searches under the development for late rent. Not monies owed, but just late payments. Meaning rents paid prior to court notices.

There is so much more, that I can share  about this development. Like staff driving these golf carts around damaging residents vehicles. Mine has been hit twice by the maintenance and office staff. Taking the paint off while I watched and never fixed. Just brushed off by Troy, the prior manager... I don't want to hear you're going to beat who ever did it. How about repair it. But, if there's damages to this apartment I know they will come after me with full force. And why is it OK for maintenance to ride around this property with there minor children from the ages of 1 years old  to around 8 on these golf carts while they are working. Often leaving them alone on the carts. But I'll stop here.

And, Ashley I know and understand that it's your job to do so, but you don't have to respond. I don't want you to respond. I feel the perspective prospects/tenants...

The walk-in staff as you walk in the one that checks you in perfectly fine but the reason for the one star it would be definitely zero we came in to sign up for a plan we were not greeted happily by the sales person supposedly sales manager supposedly the sales manager here was very aggressive and pushy towards the plans that they wanted to provide which were 30 to $40 more than the plan that I was selecting on the website for this location it stated that it was 49.99 plus the last month and the initiation fee which would have came out to a total of 168 she tried offering other plans which were 174 near $200 none of them of which I stated that I wanted and when presenting the website showing the plans that were provided she said that weren't valid there even though they were. right off the gate she was pushy aggressive and very unattentive when I request to speak with a manager she told me no when I requested for the day pass she said they don't do that here even though on the website it offered it completely at this location I don't know if she was having a bad day but people coming into a location willing to spend a half weeks wages to go to a gym should be treated with a little bit more respect I hope nobody has to go through what we went through today my wife and I will not be signing up here we will go to other locations and hopefully be treated differently a while back I hope this isn't what LA fitness has turned into I remember LA fitness being friendly and very luxurious today I was not met with...