March Funeral Homes, East — Local services in Baltimore

(There is someone there named Ms. Gladys and she is a warm, COMFORTING, genuine, AWESOME, SUPER HELPFUL, professional & beautiful human being!) Funeral Home is beautiful inside & Comforting. Warmly greeted upon entering by front desk staff. Offered beverages. Spoken to and treated with dignity & compassion. Ms Code tried her best to make everything work out; I did not have a lot of money and my mom passed suddenly with NOTHING except my aunt received a $650 burial voucher from DSS which 1 particular social worker did her best to sabotage payment (for whatever reason; ) it worked out in the end though, thanks to a loving aunt in law, plus God is Always Good. Handled my mom's direct cremation arrangements with Care and handled me with care because I was basically scrambling around on my own, and even though 2 relatives went with me to the funeral home, I was still on my own. Even the 2 staff, a woman & a gentleman, who were there on Labor Day when I went to pick up my mom's urn were gently + naturally supportive. The Care from March was greatly appreciated. Losing your Mother is an indescribable Pain; losing your Loved 1 in general is difficult enough. Grateful to God the experience was not made worse by a thoughtless funeral home which was not my Experience here. Godspeed to my little mama may she Rest...

It was not until today that I decided that you get 1 star on customer service If it had not been for how great my brother looked on the day of his services the score would be worst. The day my sister and I came in to pay the balance we were met with a beautiful kind spirited lady (Michele). She explained to us what to expect as it related to how my brother may look. However although I am grateful for her giving us a pre warning I was 100% satisfied with his appearance. She alone in my opinion deserves 5 stars because she took the time and went the extra mile. But today I was greeted with a very unpleasant matter of fact tone and attitude when I called to inquire about some information. Shame on the lady that answered the call. I was so taken back that I neglected to write her name down. After I thought about asking it again I had hung up. I dare not call back because I sure did not want to get more upset. The staff there should be trained to be sensitive to people’s emotions and feelings after loosing a loved one. They should never become so immune to death that they lack compassion especially when they work in this profession. I will be glad when I am finally done with March and if I can help it, I will never use your...

For one when we went to go identify my mom ( we didn't do a viewing) the Saturday before they had no idea what we were talking about they to scramble through paperwork to locate her folder. I knew right then and there I wish we had chosen another funeral home. As always you try to give people the benefit of doubt. Then yesterday was my mom's memorial service and it was distasteful. They didn''t have my mom ashes in her urn, they didn't have me and my daughter's pendants that we order, her service flag wasn't in case but the worst part is the photos we chose to have during her service wasn't even there. So we had no pictures to look at of my mom to embrace her memories because they messed everything up. Then told us that they'll have the CD Monday morning. What good is that going to do my mom and us because her memorial service was today. They showed no care in the world for their mistake. Despicable. It's like they tried to throw everything together the day of her service. I don't like them and I don't care who else say they had good service you're lying or you're related to someone who works there so they...