Hyo Silver — Local services in Bandera

I ordered this custom buckle 8 weeks prior to Xmas as a present for myself, and a retirement memory for the final years of my Fire Department Career. Worked for over a month with the designers to get it all right, and perfect. Paid extra for the custom design. Was happy with what they designed, until it came in. Shield was crooked and detail to shield was poorly done. Sent it back right after Xmas with promises from company it would be fixed. 8 weeks later; I got the exact same buckle back. They didn’t even have it redone. Just sent it back. Same swirls, same mistakes. I took before and after pics. They are the same! Basically took my money and didn’t deliver. I was really hoping for positive results today, and HyoSilver basically told me to eat **, without saying it. Only reason I’m leaving this review here, is because I was lied to and cheated and had my money taken from me and product delivered was not product promised. Sad because it’s custom, you have no recourse. I do however have every email, text, photo, to publish so others don’t make the same mistake I did and trust HyoSilver with my money to do the right thing. Before and after pics posted below.

Y’all have my number and email. Feel free to reach...

For the sake of full transparency, I was extremely skeptical of this company. My daughter found them online. Their prices seemed too good to be true for the quality it seems they produce. I reluctantly let my daughter customize her graduation ring through them. I waited for the “ gotcha “ add on to the price. Or the added fee that I was positive was going to come at any min. Well, they sure proved me wrong. This was one of the smoothest business transactions I’ve had in a long time. They emailed her back a proof of her order in the time they promised. The price never changed a penny! And the ring was shipped out faster than the original promise date. Then, the ring arrived and was a LOT better quality than I could have imagined. It is a beautiful ring that fits her personality. I know this is something that will stay on her finger for a very long time. Which for me is refreshing. Nice to see my hard earned money go towards something she will cherish and appreciate for many many years. I can’t say enough about Hyo Silver. Every phone call and email was responded by them with the utmost courtesy and...

PLEASE VIEW THE PHOTOS. I ordered this ring for Christmas for my boyfriend, and while it came in time it was not wrapped as I had paid for it to be, and the ring was inexcusably messy and very poorly crafted. Paint was all over the silver from where the black band had been clumsily painted on and the barbed wire resembled crooked knotted rope. I am so upset, and customer service wouldn’t let me speak to more than two people. The best they could do was offer a return shipment label, which I asked to be sent to me in case all else fails. The website says no refunds, however I wasn’t expecting the awful quality that I received; the other pictures from reviews look beautiful. I was also informed that the below “deviations” were due to the fact that they’re hand made. I just want a refund at this point, as I will have to go and buy another ring to have in time for Christmas, and I will no longer need this one. I’m also doubtful of the quality that I would receive if I go down the route of replacement .Absolutely do not buy online, or buy anything that you can’t hold in your hand before...