The Cowboy Store — Local services in Bandera

I was going to give them a two because my first experience with the ladies who worked there when I bought the boots was great. They were very helpful the first time. However, after wearing my boots on three occasions (a house party, church, and Wurstfest), I noticed the stitching was starting to come undone. Because I'd paid almost three hundred dollars for them, I decided to see if I could exchange the boot for the same style and size because perhaps the pair I had gotten had a defect of some kind. I called ahead and a man answered. I told him that I'd bought the boots last week and "the stitching was falling apart". He asked me what the style was on the box and the size. I read off the information and asked if they had the right boot in the store and if it was possible to come and exchange them. He said yes and I replied saying, "Thank you, I'm on my way."

Two hours later I got there and brought them in. I said I'd called and showed him the box and Dustin (the man working there) said that they didn't have that size and he remembered speaking with me on the phone but I never asked for the correct size and I was lying. My mom had also come with me and she was very annoyed with his attitude. She told him so and he proceeded to insult her. I pointed out that he was being awfully rude and we'd driven a distance to simply make an exchange. He then proceeds to tell me that I'd lied to him about the state of the boots and he was going to lie to the owners to help me because the boots "weren't falling apart" and I didn't need an exchange. I tried to explain why his understanding and comprehension of the situation was very incorrect and he accused me of screaming at him and pointing (I talk with my hands). He tried to mock both my mother and I when we said things were getting out of hand and asked if everyone could just start over. Dustin was incredibly rude and has some serious anger management issues. I will not be shopping at the Cowboy Store ever again because of his attitude problems. I really hope the owners don't keep him on the staff, he does not do their store's...

Make sure you do not have to return anything to this store!!! I bought the wrong size boot, returned it, the store gave me a store credit, I lost their card but could prove with my receipt that I returned it, and they would not let me have the credit to the store. 300.00 dollars down the drain because they do not have an updated computer system!!! The manager spoke with me on several occasions was extremely helpful, understood I lost the card but new I had the receipt. The owner, however was very rude and would not let me purchase another boot. I will tell everyone I know to not shop in the Cowboy Store. Such a shame for...

While the prices are fare, the female staff are overwhelming and will constantly stalk you through the whole store like you’re going to Rob them! Don't ask for them to shape a hat you just purchased, the way you'd like or they will call you picky. This store seemed very racist to my Hispanic girlfriend on many occasions , giving us side eyes the whole time you're in the store! If you're not a local beware, they will stalk you all over there tiny store! The Cowboy Capital is mostly white and come off as racist to any other culture! Visited on 5/11/2024 in the afternoon and many...