Pink Noire Beauty Supply & Cosmetics — Local services in Bartlett

UPDATE: Laughing so loud at this wildly unprofessional response where the owner accuses me and my cousin’s of things they have no proof of based on hearsay - do you have proof of us tapping on a window making faces bc that didn’t happen and what does that have to do with interogating me for my name and number for not buying overpriced product? How do you know where we went and shopped after we left? Is it normal for y’all to stalk customers? I’m also very aware I have the right to shop wherever and no shame in buying a $4 product for $4 next door as opposed to being exploited by a business with no customers. Do you think it makes you important or “luxury” to overcharge Black customers for Lusters and Cantu in the name of “support Black business” and community? A joke. Anyway enjoy your struggle business, beloved.

Decided to check it out because it was Black owned. When we got to the store, the door was locked and we had to wait to for an employee to let us in. I don’t know if this is to deter theft under the assumption we’re all thieves or what. I asked the clerk if the store was open to the public because the locked door confused us. She said it was and asked in an annoyed tone what we needed. We said we would look around. The store doesn’t have much of a selection - a couple of wigs, bundles, and a bunch of hair products you can find at Walmart cheaper (Cantu, Mielle, and the like). I was mostly there to get spritz and bobby pins for my daughter’s ballet recital. I didn’t see bobby pins anywhere but did find the spritz.

At the counter, she asked for my number. I said I wasn’t interested in providing it or signing up for anything and she rolled her eyes and said “well do you want your receipt?” as if I could only get my receipt by giving my number. I said it was fine, I was just buying spritz I didn’t need it and she said it was $7.67. I told her no thank you, $8 for spritz was very expensive and she asked for my name in an irritated tone as if she was going to put my name on some ban list for not buying $8 spritz. I told her to have a good day and she took out her phone to record my cousins and I through the window after we left. Very rude and weird behavior. Won’t be back,...

I was content to just let my one star stay here but after seeing the blatant lie in a response to my cousin's review I'm absolutely going to share my experience. I'm from California and I'm used to anti-Blackness from non-Black folks, but never in my experience had that come from OTHER Black people. The idea of having a business lock its doors because they felt "unsafe" and not describe WHAT or WHO made them unsafe is inherently anti-black. I didn't see anyone else in that parking lot and certainly no one who wasn't Black; so I have to presume those locked doors were for us. As soon as we were let in the store, we were met with an annoyed tone asking us what we were looking for as if being open to the public didn't mean people could browse. When we found what we were looking for and went to pay, my cousin was asked for her phone number. Mind you, I generally only get asked for my phone number if I want to sign up or a receipt. I CAN choose neither in MY experience. When my cousin said no thank you, the woman responded "you don't want a receipt?", in a truly condescending manner. My cousin responded again "no I'm good". When it came up to SEVEN SIXTY SEVEN.....we were STUNNED! ...for spritz that they sell for $3.49 at the dollar store 2 doors down....same exact brand btw. We wanted to support black business but either their supply chain is robbing them or they're robbing Black people. Without giving our own positions, this business' assumptions and anti-Blackness especially without knowing our own business affiliations and professions will absolutely be shared with our networks and our travel commerce associations. Please work on proper customer service etiquette and service recovery and add some unconscious bias in there. Also if you're going to identical products might wanna work build that comp intel. Wishing...

I recently visited Pink Noire Hair Supply in Memphis, excited to see the store after its recent repairs. The interior design is impressive—clean, stylish, and well-organized, making for an enjoyable shopping experience. The merchandising is thoughtfully arranged, and the store's overall presentation feels modern and inviting.

However, I did encounter a few issues. First, I noticed a discrepancy between the sticker prices and the register charges. For example, an item marked at $10.99 rang up as $19.99, and there was no adjustment made. Honoring the displayed price would enhance customer trust and satisfaction. Additionally, while the store carries a decent selection, I found the stock of hair supply styles displayed at the front of the store to be somewhat limited, which was disappointing.

Overall, Pink Noire has a lot of potential, but a bit more attention to more than just ambiance; pricing accuracy and inventory QOH variety could make it a future go-to spot for hair...