GameStop — Local services in Bastrop

My wife showed up at this GameStop location on Thanksgiving for Black Friday at 3pm to wait in line for the PlayStation 5. While she is very familiar with Black Friday procedures in which if there’s not enough product then you are out of luck (this location only received 2). However, she was 2nd in line and the only person in front of her was a 16yr old and his 9 yr old brother. She knows this because they were in line all night and said as much.

So, the morning comes, and it’s approximately 5 minutes before opening this man comes up to the 2 boys and says “I have my car around back so no one would see me coming up.” He takes off, telling them he would wait behind the building to grab the systems from them. When the store begins to open and manager comes out to cut off the line, the older boy proceeds to tell the manager that they’re cousins and from two different house holds. The manager offered that the younger boy would be allowed to buy the system if the boys can find a father for him to be with. The boys perk up and say that the younger boy’s father is nearby. The older male that approached them before comes around the side of the building and posed as the boy’s father. The manager asked for their IDs to prove they are different households, and the older boy says he doesn’t have an ID, which the manager says is fine.

As they are letting him in the door, my wife (respectfully) lets him know what these men are planning and the scam that they are performing. The people in line behind her, some of whom were also waiting for the PS5, began to get angry and told him that the PlayStation rightfully belonged to my wife, in an amazing show of solidarity.

Even with my wife and strangers in line telling him otherwise, he continues to sell them both PlayStations. Now, the manager had told us that they will sell only one system per household, as per the rules on the building, so it should have been as such. He states that he cannot do anything, and that they were cousins, or actually brothers, as the boy admitted he had lied to them already. So to make the sale, the manager locks the door behind them which leads me to the belief that he was paid off the make the transaction.

I get that they only had 2, but, according to their policies, he should have done his job accordingly. That's not right, and the time spent waiting was stolen by the scalpers and the manager.

My wife didn't even go inside, and, as she was leaving, she saw the boy selling the systems, both systems going into the man's truck while the boy left in a separate vehicle.

The lack of professionalism at this store was astounding and the fact that they could have someone like that as a hired part of management is a disgrace to this company and he should be ashamed. With so much inventory being sold to bots and scammers because of Covid regulations making most sales online only, GameStop was the only option we had to try for a...

Used to be one of my favorite stores but the manger at the Bastrop location was very unprofessional and rude. I had to call the police to get my merchandise there was a million different ways she could have provided better service an just chose not to I don’t know if she was stereotyping me or what I’ve been a customer at that location for years preorder stuff buy ect I guess they gave my copy to a different customer at the midnight release cause i didn’t make it but I showed up the following day to get my game and it was nowhere to be found instead of digging deeper into the matter she chose to rude and unprofessional to the point I had to call the local law enforcement to get my merchandise it’s sad when you go into a business wearing $1000 dollar headphones an shop there for years and get treated like a stranger stealing a 60 dollar game you paid for in advance with your unchecked receipt then after the police spoke with her out side she came in an said I’m gonna give you a copy like she was givin something I didn’t pay for I still told her thank you and said wouldn’t be doing business there any longer she then a hour and a half later at my nieces birthday party on none GameStop business calls my wife’s phone an tells me to not me make my footage public of her unprofessional behavior but my lawyer has told me I’m rights to post it I’m just seeing how corporate will handle this situation I’m sending them the whole event if there was a zero star I’d give them that there was another employee there he didn’t do anything but follow orders no human common sense I recommend going right next door to Walmart or the pawnshop for your games it’s not a amazing location you may even come out cheaper her name was Athena I...

The reason I gave this place a one star review was because of an experience I had here. I had went to this game stop in order to purchase the Nintendo switch game super smash bros ultimate. I had brought along my 15 year old brother and his girlfriend who is also 15. After finding the game in the store I decided to browse the Xbox one games. It was then I saw a copy of the game Doom that was pre owned. I decided to get it along with smash. I went up to the register to check out and everything was going fine. My brother and his girlfriend were waiting for me right next to the register. It was then that the employee who was checking me out asked if my party all had their id’s. I was confused and told him that I had mine. He then told me that since Doom was an M rated game he would need all our id’s or parents permission in order to purchase the game. I didn’t really know how to respond. He said I would need to come back the next day ALONE in order to buy the game. This is complete bs. I’m 18 and have an Id so why the hell do three people need to be 18 to buy a dam game? They weren’t buying it I was! My brother and his girl had nothing to do with the buying process. If my bro and his girl were standing outside would he have let me buy the game? So I decided to just get smash and leave. Guess what? I went to the Walmart right next door and bought Doom brand new AND on sale with out any problems from any employees. My bro and his girl were next to me and not a single issue. I researched the rules on buying and M rated game and there was nothing about if I had a “party” we would all have to be 18 and have id’s. From now on I’ll just go to Walmart for video games and I’ll cancel my game...