Ashley Store — Local services in Baton Rouge

New Update as of 12/24/24: They were supposed to bring the new table today! They say out for delivery. Then an hour late I get another text saying arrived at our house but no one was outside because we were watching. Then we get a text saying they could not deliever even though yall claimed yall were outside. So we proceed to call and they say the table was never even on the truck because it was damaged on the dock. Then didn't give an update on how they were going to fix it. YALL ARE LIKE SLIM LANDLORDS. YALL ARE SO WRONG.

UPDATE: We called the number you guys put on here in y'all's response and it's just an automated system that doesn't let you talk to anyone. So we called the store again after nobody answering us multiple days. We clicked to make a new order and someone finally picked up. We explained the situation and how it affected us and that we understand yall say all sales are final but we Just WANT EXACTLY WHAT WE PAID FOR! & That yall keep pushing our new delivery date back and are trying to deliver during the middle of us having family over for Christmas after already ruining our Thanksgiving. We just want yall to rectify yalls bad business but the person on the phone said there was nothing he could do about it. This is absolutely unacceptable. We now will have to go shop elsewhere to finish furnishing our home because we can never shop with yall again and will not recommend yall to our friends or family. Yall say sorry for the inconvenience but that don't make things right because you can't get these memories back. We will be going to someone else to fix yall mistakes so we can still have a good holiday.

I don't normally leave reviews BUT I have to make an exception this time because what this company has put me and my family through is absolutely ridiculous. They are only getting a 1 star because it's required to leave a review cause they don't even deserve that.

But anyways me and my family just bought our brand new home and came in to shop for furniture. So , we go in and have a salesperson which I'm guessing was just a cover up for the horrible Company they are. So boom we stay in the store for a long time looking around trying to find furniture. We finally find a living room set and dining room set that we want. They set a delivery date. They bring our living room set and our dining room set. They arrive only to find out the leaves on the table don't fit so we can't extend the table . They are like we will leave the table and order another and bring it in a week or so. Then to add more insult to injury they bring us 5 chairs instead of the 6 we ordered. We were absolutely upset about the table and missing chairs because we were having family over for our first Thanksgiving in our new house. When Thanksgiving came we just had to make due with what we had. So boom fast forward we finally get our 6th chair ..but still hadn't received our new table. They said the table would be here before Christmas. Now we are days away from our new delivery date and they call and say they still don't have the table and won't be able to bring It until December 24th which is Christmas Eve. We celebrate with our family on December 24th so we wanted the table to host Christmas since yall Ruined our Thanksgiving. But now yall telling us yall are going to deliver on Christmas Eve when we have family coming over. Yall Ruined our Thanksgiving and Christmas Eve because of yalls lack of true customer service. And yall won't take it back so we can go with another company and have our stuff for the holidays.

We thought everything was going to come right and we were gonna return for the rest of our furniture. But when I say WE WILL NEVER EVER SHOP WITH ASHLEY FURNITURE EVER AGAIN because yall don't care about yall customers and yall doing shady business. But yall got that! We know better now. This is truly despicable and heartbreaking.

Before we even posted this review we spoke to a lady on the 1-800 number and she was absolutely rude and was of no help and basically told us all sales are final and that's...

This has been the most frustrating delivery experience I have ever had. Let's start with the beginning of the purchase. The original delivery date for my furniture was scheduled for June 12th. As this date was getting closer and closer, I never heard from Ashley about a scheduled time for the delivery. I called the local store telephone number, which goes to a call center. The call center advised my delivery was never planned by my sales rep. To make a long story short, the call center provided a delivery date out of courtesy for June 13th rather than the originally scheduled delivery date of June 12th. On June 13th, Ashley's third-party delivery service showed up to pick up the items I purchased, and of course, my items were not ready for delivery, so the delivery truck left. No one in the store took any accountability for my items not being ready and kept making excuses for why my items were not prepared. Now, here is where it gets unbelievable. I had to call ten times and eventually decided to visit the store. I spoke with (2) Assistant managers, my sales rep, and the GM (Thomas). I was told it was their error and that the delivery service would return later that afternoon, if not first thing in the morning, on June 14th, but rest assured, my furniture would be delivered. I felt somewhat satisfied that my furniture would be delivered, considering this will be the 3rd date. Still, I trusted that coming from the GM would ensure the delivery would take place as a courtesy to a customer whose delivery has been delayed this many times. However, as the evening progressed, I grew concerned as I had not heard from anyone regarding the delivery time. I called the assistant manager and was told they tried, and the only resolution was to have one of the sales rep's family members deliver my furniture on the back of a truck. The continuous unfulfilled promises and delays, and to have to go back and forth for four days to have this happen, is simply unacceptable. Of course, I don't have a choice but to allow the sales rep family member to deliver my furniture. Now, here we are. It's June 14th, 3:30 pm, and my sales rep called and said his family member couldn't deliver my furniture because he had no help. Ha! I am in limbo and would like to cancel my order, but I love the pieces I purchased, and all I want is the delivery for which I paid a fee. I want a concrete date and time ASAP. From what I understand, no one in management has phone numbers to call anyone to get anything resolved. They can only email. So, I must wait for them to email whoever and await a response. I decided to try the call center again, considering the physical store location was not helpful. I called in and spoke with a supervisor named Maria, and she said she would try to get my furniture delivered on June 15th, but I will have to wait for a call back to confirm. So, this is now Day 5 of continuous promises not delivered. It is now June 15th and I received a call from Maria that my furniture would be delivered today and to await a time for delivery. Soon afterwards I received a text to schedule delivery time BUT it was for June 13th that’s right June 13th this date has already passed. I thought this was an error so I called into the call center and was told my furniture will not be delivered until June 19th. I am so upset at this point I called the GM (Thomas) and he explained he was tired of trying to get my furniture delivered and he asked me to cancel my order. Can you imagine a GM asking a customer to cancel their order? All I want is my furniture delivered and no one at Ashley is trying to make that happen. I keep receiving false delivery dates not upholding their promise for delivery. Buyer be aware!!!!!!!!!! Once you purchase your furniture, that’s a rap! You are on your own because if something is wrong, you must go through an act of congress to speak to a human, then you have to wait for the human to send out emails, wait for the human to get a response, and now you are in this issue for...

**UPDATE 11/21 - DO NOT BUY FROM THIS COMPANY!!!! I finally received my couch 3 months and 12 days after I purchased it. The only reason I stuck it out and didn't "return" it and get my money back is because it took me forever to find a couch my daughter and I could agree on.

**UPDATE 11/9 - DO NOT BUY FROM THIS COMPANY!!! This company never ceases to amaze me - but always in a bad way, Turns out, the next delivery date I was given was 11/12, not 11/15 Excitement starts to build by 11/4, because it has now been about 90 days from the purchase date. On 11/6 I get an email from a "do not reply" address saying they are sorry but my item is now on a manufacturing delay and delivery needs to be rescheduled. I am given a 1-866 phone number. I call and the computer picks up with the same/similar menu that anyone that has tried to call Ashley gets. But then something new happened. I was on hold for a few mins and the call was transferred. When the line is picked up, it is a computer/automated system, but it greeted me by name! And the proceeded to tell me there are mfg delays and they would reach out to me in 2-4 weeks - and would .then give me a new delivery date. So if I continue on the ridiculous path with this company, it is going to be next year before I get my couch. This is just unreal.

UPDATE:Today is 10/23 - delivery is supposed to be tomorrow. Haven't heard a peep from these people. Called cust serv - THEY CHANGED MY DATE, AGAIN, TO 11/15...AND NEVER EVEN CONTACTED ME. THIS COMPANY IS A JOKE!!!!

DO NOT BUY FROM THIS COMPANY. I originally did a five star review Ashley HomeStore, but have since deleted it. I bought a couch on August 9. My salesperson was awesome. That was the ONLY plus of my whole experience so far. I paid for them to deliver (I think it was $135). Right after paying, another salesperson gave me the card for 1st Choice Delivery in Baton Rouge, which is usually cheaper. So they did a refund for the delivery charge, but of course it would take a week to go back in the acct. I ended up going back to them for delivery (long story), figured it wouldn't be a problem since I had not received the refund anyway - it wasn't processed properly - and received a delivery date for the following week. That day came and went. Fast forward to last Thursday (9/10). This was the 2nd date I had been given. Called customer service (because you can't call the stores anyway) and spent an hour on the phone trying to find out when I'd get my couch. I was told they had the date of 9/15 in the system and that the couch was in BR. I called 1st Choice so I could pick it up instead of waiting almost another week. They wanted verification the couch was at Airline location. Went to the store and spoke with a mgr, Jim (not very friendly or sympathetic to my problem) who looked up my acct. 1 - the couch was not in BR, nor was it even at the warehouse in Gonzales. 2 - BECAUSE THE GIRL AT CUSTOMER SERVICE PUT IN THE SYSTEM THAT I WANTED THE COUCH ASAP - IT KICKED OUT MY 9/15 DELIVERY DATE AND SET IT FOR 10/24!!! How is another 5 weeks of waiting ASAP?? I called customer service back. They made the mistake and they needed to rectify it. After spending another 1.5 hrs on the phone they tell me there is nothing anyone can do!! BS!!!! Do not buy from this company. It's just not...