OnSite Audio — Local services in Baton Rouge

This is a long story and Google won't let me post all of it. Basically I prepaid for an amp that took six months to come in and they charged me even more money!

...I go and wait for 3 hours for them to install the new amp. Once it’s finally ready Larry tells me there’s an up charge for the wiring they used to move the amplifier to the new location. ARE YOU KIDDING ME!!!!! This is the amp I paid to have installed the first time 6 months ago! Jeremy told me that it would be no charge but apparently he isn’t really the manager because he went back on what he said and sided with Larry. Why didn’t anyone tell me this before they did the work is beyond me. I would’ve been ecstatic to have them just leave it on the seat and let me do my own installation. They gave me some bs about not charging for the power wire but having to charge for the longer RCAs but then they couldn’t give me a credit for the original power wire but why would I need that since you weren’t charging me for it anyway? So I had to fork over another $110 “for RCAs”. Lie #1: The DD Audio rep is going to send you goodies for your trouble and long wait. Lie #2: We won’t charge you for swapping out the amplifier. Lie #3: We ran longer RCAs (they just used extensions on the new ones I installed). After all this they managed to reintroduce noise back into my system that I’m going to have to go back over everything to figure out where it’s coming from, I’m out more money, and my truck smells like vinegar for some reason!!!!!!. So I guess to them it was worth $110 to get this review.

I DO NOT, I repeat DO NOT recommend letting these people touch your vehicle for any reason whatsoever. They are liars and do poor work. They are not interested in turning over a quality installation no matter how many thousands of your hard earned dollars you hand over to them. I’m completely unsatisfied and all of my worst fears came to fruition from this experience. I’m upset with DD Audio as well for forcing me into a position where I had to go through a business like Onsite to begin with. I over paid for equipment that isn’t much better than any of the other major brands out there. This entire experience has left a bad taste in my mouth for local installers and DD Audio as whole. DO NOT repeat my mistakes. Learn to do your own installs or take it to someone who actually takes pride in their work. Onsite Audio will never get my business again and hopefully this review keeps them from earning...

Their prices we're really fair, but you get what you pay for. I had them install a backup camera, run some cables and connect the illumination wire to the radio so the radio will light up at night. There were several problems along the way which the owner did not tell me about. In order for the wires to be ran it would get in the way of my foldable cup holder thus making my cup holder useless. As well as I paid them to install the radio into the dash but I wouldn't have done that had I known that they not connected the illumination wire. The illumination wire was missing from the car so I asked the mechanic to attach it to the red 12 volt wire but he did not. So now I have to uninstall the radio to connect the illumination wire to the red 12 volt wire end pull those cables back through so I can use my cup holder. He did not let me know any of this. I would not have paid for them to install the radio and run the wires had I known that information beforehand. I'm a mechanic in training and I know you are supposed to tell the customer of any problems or anything that could be a problem. He did not let me know any of this until I called the next day and ask him why that work was not done. So in my eyes they owe me an extra 150. I paid them 75 to run the wires and 75 to install the radio. I would have rather just had him not run the wires so I could use my cup holder. I told him this and he wanted to charge me to fix the mistakes he made. in the end the only complaint I have is the lack of communication from the owner because work was done that I had no longer wanted if it would have or could have caused problems. It wasn't all bad though. They did replace the old trim clips hold up the liner. (instead of using the old ones). The Back-up Camera work they did was...

I spent 7000 dollars and traveled an hour and a half one way to do business with these guys there very good at making you think they are there for you lol until they mess up well they installed a alternator and the wire jumping from my alternator to my battery arched out as you can see it got hot enough to break off the alternator bracket bolts in my motor fried 1000 dollars worth of batteries and after bringing my truck they acknowledged it was there install and there mistake Larry tells me to try and go through my warranty which is asking me to lie to the company I got my batteries from and I said I wasn’t doing that so he calls a friend and says his friend does a lot of work with the company I got my batteries from and that if he couldn’t get my batteries he would give me a battery well after months of the run around he tells me it’s not there fault I watched several people throughout my days sitting there from 9 to five for them to finish my truck that got treated like I am getting screwed today so my advice to anyone trying to do business with these people STOP LOOK FOR ANOTHER PLACE DO NOT DO BUSINESS WITH THESE PEOPLE THEY WILL SCREW YOU IN THE LONG RUN the worst part about is people like this are not held accountable but I will get a lawyer and I will see you in court Larry and you asked what I wanted for breakfast your not worried about court you do not know who I know lol there the worst car audio shop I have ever done business with and will straight lie to your face so I beg you people save your money look elsewhere this is not the place for quality workmanship or...