Academy Sports + Outdoors — Local services in Beaumont

Went here to buy my first gun it was a 12 gauge mossburge. I choose the gun I wanted and I looked at the gun then handed It to my boyfriend ( who minds you knows way more about a gun then I do) for him to look over it go make sure it's good quality and good priced and I get it back mess with it then hand it to the guy we walk over to the counter to do the background check and paper work stuff well I gave him my id and he was like this gun is for you correct and I say yes it will be my gun I will own it. The guy (butch) tells me are you positive it's for you and not him . And once again I said no it's for me. Well he said I have doubts about wheater it will be your gun and not be given to him because you didn't know how to look for things. And I simply told him I handed it to my boyfriend to check for me because he knows more about it then I do. He continues to grill me about the gun and having my boyfriend look at and handle the gun. Then he starts doing all the paperwork and things and had me do the little tablet thing I finish the tablet paper work then he comes back and tells me I think this is a strawl sale so I will not sell you the gun. All because my boyfriend looked over it for me. I have seen many people come in here with there husbands boyfriend's dad's brothers and have then check the gun out for then and they didn't deny them the gun. So my boyfriend I and will be taking our business else where. Because we do or should I say did spend a lot of money here on bullets and tannerite. They will not be having our business again they have left us very unsatisfied. The only reason they got a one star is because I can't give them a negitive...

Love that they are dog friendly! We stop in with our dog just sO HE can shop for hIs bone! UPDATE: Lost some enthusiasm for this store. So I'm editing my review. Yesterday we visited the gun counter and encounter a "rude" (really wanting to use a bad descriptive word here) older male employee there. My son use to work at an academy gun counter and they were to be able to send requested guns from one store to another. The academy in louisiana didn't have the gun and we don't want to buy online because they do not do refunds on them if the gun may not be up to your standards. So we traveled 30 miles to this one in texas. My son starts off his question with "I'm from louisiana..." Immediately the man goes "nope, nope, nope" my son tries to continue by saying, "I was wondering..." the man interrupts again "nope, nope, nope" by this point I want to smart off to him to let us finish the freaking question (insert choice word here). The my son continues, " if you guys...." when another employee joins in "no, nope". By this time we just stop and says, "ok, thanks for your help". I'm really flabbergasted! When has customer service declined so much that a customer can't finish a question? Let alone have friendly service? I do know very well that employees are who represent a store and the goal is to make a customer feel welcome so return shopping is a guarantee. I guess we'll just be staying in lake charles academy...

Not only is it the holidays so expecting delayed wait times is normal. But I placed an online order one morning and never received confirmation so I called the next day to check the status since my same day pick up was obviously no longer a same day pick up. Everyone who answered told me they could not help me and continued to transfer me until I got to DeAndre! Guys, when I say this young man was the most helpful and kind person I have dealt with. He was understanding and ensured me he was working alone but he would get to it as soon as ge could. They were behind 200 orders and yet he still took time to help me when he could have just said sorry it's not ready and let me go. Everything was yes ma'am, I am sorry and we will get this out for you as soon as possible. He took time to explain their situation and was just the definition of great costumer service. If he isn't in management yet I would definitely be looking at this young man because he knows what it takes to provide great customer service. Thank you for making my delayed shopping experience less stressful. I also got an email that night that my order was ready! Not mad one bit. Thanks to him! The rest of the sales team should take note from him for sure. After 3 people with terrible excuses, he was the one person who...