I took my friends 3 boys and their neighbors twins to Urban Air in Beaumont on Saturday Dec. 30th. We had an easy time getting everyone bands and socks before we all began to play and jump. After a few hours we all started getting hungry and decided to get a pizza, while trying to round up all 5 of the boys to eat the oldest ran up to me saying a boy was getting jumped so I picked up the pace looking for the youngest 2 when one of the youngest ran up to me crying saying he and another boy had gotten jumped by 30 older boys (15-16 years old) along with some younger boys. When I went to find the youngest I see the group of boys who jumped him along with 3 employees who are all smiling and giving each other high fives. At this point I’m heated I start yelling at the employees because not only did they not stop my boy from getting jumped they encouraged it, I was also asking for the manager and looking for the youngest while trying to get the other 4 to sit down. After addressing the issue with management I allow the boys to go play. The kids continued to harass the boys and I just advise them to ignore them and take the high road. Then one lady got arrested for stealing from target and went to urban air to hide, another girl brought a gun and was waving it around in the bathroom and pointed it on another girl so she got arrested aswell. Then the boys were eating when one of the same kids that jumped started cussing them out and flipping them off he then proceeded to yell at them to fight him in the bathroom, they found me and we deescalated the situation and went on about our day. Then around 8 pm we were playing dodge ball and the other kids decided to put my boys on one side and beat them with the balls. Then the same kids started harrassing me and the boys yet again calling everyone fat and cussing at everyone trying to fight us so we decided we were leaving. One of the managers came up to us and told us to leave along with the other group of kids but she told us me and the 5 boys would be able to jump for free for the following day. Arline one of the employees was incredible throughout the whole 6 hours we were there. She was absolutely amazing, the boys loved her and she even danced with them and would continue to check in on them throughout the rest of our experience there. She definitely recovered our night!!! Thank you once again Arline, WE LOVE YOU!!!