South East Harley-Davidson — Local services in Bedford Heights

I've done business with this dealership several times and received good service until the last 2 visits.

1.) I tried to have the service dept press in bearings for my swing arm but the service guy told me that it's 4:45pm and almost quitting time (amazing). When I mentioned could I drop it off and pick up the swing arm in the morning he was hesitant about doing that but which made me think he really does not care about taking care of every of customers. The very next morning the same guy called to state he could not do the job due to powder coat material was preventing the bearings from being installed. I returned the swing arm to the place that powder coated the swing arm and they installed the bearings in 20 mins. Go figure...

2.) Went to the very same dealership to order a parts catalog and was told 5-7 days on 4/30/13. When following up on 5/9/13 I was told that it takes 7-10 days for a catalog to be delivered and to call back on 5/10/13 and it should be delivered. I called today the 10th day and was told something different again- a new guy must have told you that it takes 10 days, in fact it takes up to 15 days the last employee I spoke with. I will say this, the last person I spoke with did track the package and said the catalog has not shipped from the factory yet and try back around the 15th.

When this catalog arrives I promise myself that I would not return to this dealership again for anything and advise my fellow...

I won't be taking any of my business to this dealership I've been dealing with them for years and they're not even the dealership I brought my bike from. I had a workorder while my bike was in storage picked my bike up in the Spring Had to take it back because they never performed the work So I take my bike To the dealership where I brought it from to get work done, some upgrade come to find out South East Harley Davidson put my intake seal on backwards this guy at Southeast harley named Greg tells me why should he believe them I should have brought the bike there to get the work done, not when you're booked up and you have a longer waiting list. If I would have known the seal was on backwards don't you think I would have brought it there so no more business from me. They don't follow up on their repairs evidently and poor customer service not a sorry or anything tell me what I should have done on some work that I wouldn't have ever known had I not got some upgrade. Thanks You can't keep a Harley for a long time if the dealership is not even going to do you rigth bad...

South East Harley is a top notch dealership. I mean, I've been in a few, and they've all been very professional with decent inventories to select from. But not many are on the same page as South East. They've been in this game for 70 years.

Sales guys are really down to earth and you will experience zero pressure shopping for a Harley here. The Service department is likewise on a human-to-human wavelength, and they will talk to you like a friend of-a friend. They have a nice collection of historical Harley Davidsons on display for the public, and an in house diner open for lunch. Biggest bummer is they won't service older than 2003 anymore.

There are a few events held at South East every year. Of note, the annual "Harley/Ferrari Night" with a bike and car show (classics and customs, both for cars/bikes and even real deal Ferrari's on most occasions) in addition to concessions and entertainment, and its always a fun time.

I recommend SE-HD for a visit at least. Go look at the bikes and talk with some people who staff one of the longest running Harley dealerships...