Kate Elder - State Farm Insurance Agent — Local services in Belleville

I’ve called the office a couple of times over the last few months expressing my concern over my car premiums raising significantly. I started comparing other companies although, I’ve been with Kate a very long time. I didn’t feel like anyone seemed to care. Last week when I purchased a new car, I spoke to Connie and asked for my declaration pages. Connie asked if she could look into my concerns and follow up with me in a couple of days. Today, Katlynn has been following up with me, giving me different options and saved a customer. Although, the car premium is a little higher than competitors, the house insurance was a better rate once we ironed out the details. I feel like Katlynn dug deep into all 6 of my vehicle policies and cared. As a customer service manager for almost 20 years, Connie’s ear and initiative and Katlynn’s drive is what is retaining me as a customer....

Kate and Ashley are among the most capable and competent representative and assistant that you could possibly work with.

I had the good fortune of finding this agency through a family referral while shopping for Rv coverage.

I was so impressed with their delivering on everything I asked for regarding my RV, that I switched my car policies away from my previous carrier to Kate's State Farm Agency.

Not only was my RV premium surprisingly affordable, I obtained more coverage and add-ons than my previous auto carrier offered, and my cost for the new auto policy dropped significantly. And I do mean significantly!

Every thing I said above was true of my experience, so I rate Kate and Ashley a five out of five.

Thanks Kate and Ashley,

Tim...

Worst insurance office ever! Nearly caused us to lose our house when they doubled the cost of insurance the very day of closing. They are the very definition of a "Bait and Switch" operation. We had been working under a quote for more than 2 months and they switched it at the 11th hour. We found out about it while we were at the title company for closing. Luckily we were able to find another company that would honor the same rate and coverage for our home and auto bundle so that we could complete the closing. This was hands down the worst customer service experience of our lives. If you need insurance go to any other provider. In our case Nationwide saved us. There are no expletives strong enough to express our hatred for Kate Elder...