Ashley Store — Local services in Bellingham

Now the only reason I am giving this review a 3 instead of a one is because of Joanne and the women manager that also helped me. We are currently remodeling our house and needed a table and some bedroom furniture. I had been in and out of the store multiple time for the past few months just shopping around. Now the first time I ever went into Ashley furniture we were not given our space to look around and shop. I kept assuring the women that if we had questions or needed help we would make sure to find her. She would not leave our side. She even tried to convince me to pay be for we had made our descicion so that and we could cancel if we changed our mind. Now we would have come back that day but we did not like how she handled the sale and how she became quickly irritated when we said no and left.

Now fast forward to the day I was ready to purchase. Joanne was amazing she gave us our space, answered all of our questions. I felt great about the sale and the customer service we had received. When we got closer to purchasing she had a question from the male manager. This is where I had yet again felt pressure. He was trying to convince me to buy a mattress to get a lower shipping cost. Now I needed a mattress but needed to speak with my husband. I love two minutes away and said that I would go speak with him and be right back. Which I was going to. Now, he once again like the lady be do Joanne told me to pay for it and come back when my husband said it was okay to get a mattress. I said no I will be right back. He then tried to convience me again and his demeanor changed. Irritated that I was not going to purchase it right away. That if I did not come back Joanne would lose her sale. So I looked at Joanne and promised her that I would be back that night or when she worked next!

Well guess what I came back that night spending more then I originally was going to spend. The women manager (I forget her name but she told me she used to work at maceys) was also amazing. She did not make me feel pressured, she was so helpful, and she made sure Joanne received the sale. Which was well deserved. We filled out all the paperwork and then about four days later I received a call saying they for got to have me sign a paper. If I did not come in and sign it that my delivery date would change. First, I understand things happen I worked in customer service for years. Two, not my fault. So I should not suffer to have to now wait longer because you guys for got. Three, I came in signed the paper and now they informed me that I will have things delivered on different dates. WHAT? I pushed everything back to get everything delivered on one date. Why was I not informed of this? They said they would look into it and call me back. No call! Now I have called for a whole week and no one has answered I have been on hold for sometimes over an hour. This is not okay.

I have worked in customer service for years. I worked on commission. I understand working with some and spending a lot of time and then leaving and get frustrating. But the way that I felt by the lady who helped me be for and the gentlemen manager made me not want to come back. I literally went home and told my husband that if Joanne had not been so helpful I was not going back.

Now I purchased everything I wanted. Joanne and the other manager were amazing! I just got a hold of someone and was able to figure out a delivery date. Cross my fingers, he did say he would get back to me.

I suggest not making people feel awful when they need to speak with their husband, not following people around and give them some space to look, and...

EDIT:

Initially a 4* review, but since we left the store the experience has been awful. Our original delivery date was cancelled and they rescheduled... by a text they sent, no real communication. It happens, so we took it on the chin and accepted their rescheduled date a week later. Well, the day before the new delivery date we got another text saying we were postponed again. No call, no input on how we can figure this out, just a text saying another week. We had already sold our bed at this point so we went into the store to try and make a plan, at which point Chris asked how our bed was (boy did we have a giggle when we said we didn’t know yet) and refunded our delivery fee.

Delivery day finally happened... and they broke the bed during delivery. Not friendly drivers, weren’t willing to wear shoe covers in a rainy day, etc, and were careless enough to break the bed. One piece was broken off into the control box and the other found laying on our floor. We called and leaned on Chris again, and he walked us through what we should be seeing and gave an immediate solution in how they would rectify it without needing a tech to come out to diagnose and order a new part, another couple weeks worth of waiting. We expect to have the working piece by tomorrow.

ORIGINAL: We arrived and were immediately greeted by Sarah literally as we crossed the threshold of the doorway. She was nice, personable, interacted with our kiddos... as a person she was incredibly pleasant. She helped us look at every single bed on the floor and in the digital catalog, helped while we lay indecisive on mattress after mattress, kept peeking in on our kids while we were father away in the store, and got her manager, Chris, involved who was very helpful and knowledgeable as well!

OTHER PROS: Plenty of employees.

Were willing to quote us prices down to the cent, weren’t as shady in that regard as other stores.

Made us aware of price matching we had no idea about, and other details they could have very easily left out and our bill would have been higher.

CONS: I mentioned they were friendly, but it was almost to the point of pushy. I wouldn’t call it overly aggressive, but felt like we were not given much breathing room (until we gave a verbal purchase commitment).

Didn’t feel like they were listening to us when we talked about our price point and never once did they willingly take us to a cheaper option to look at. We had to literally walk over and ask about cheaper options and then they redirected us right back to the $3,000 ones anyway. A little more willingness to understand the customers price point would be nice.

When we were checking out I was explaining what we wanted and confirming the prices and they said they understood, but then when they read us back the final total it was a few hundred more than I calculated so I called it out. Turns out they hadn’t applied one of our credits. Fortunately, I was cognizant of the total otherwise we would have been “overcharged” (not given the bonus).

Overall, I’d say it was a good experience whenever we were in store, but putrid in all other aspects. Thanks Sarah and Chris (and the other help we had) for being the bright spots in an otherwise poor experience. The two of you in particular deserve...

Wayne was very helpful to us. Very personable and not pushy whatsoever. He entered us in a contest and told us about the specials right away. Thanks Ashley for our new couch!

I wanted to update my review because I think good customer service should be shown every step of the way with a company. I called the confirmation phone number because I had questions on Wednesday April 3rd, @3:05 pm and I dealt with the most rude customer service representative ever. This person raised their voice at me and didn’t calmly explain my options. I will never buy from Ashley’s again if I have to work with people like that. I paid more than $100 for delivery so I was expecting to be treated like any customer whom shops from Ashley’s. I myself work in retail so I KNOW what customers expect to be treated like. I wasn’t asking for much. All I wanted was an exact time frame of when the driver would be by house. Instead I get a “NO MAM you cannot say that you will arrive at Seattle at 10am for sure because there’s always traffic on the 1-5, you can say you’ll TRY to be there @ 10.. And same thing with the driver he can have trouble assembling your product. Or he can come across traffic or accidents” I then proceeded to end the conversation and ended up confirming the delivery anyway which is fine now, But then I said ok have a good day and I hung up on this person.

So i don’t know who this person was if their name was Ann or John or Glenn I’m not sure. But I’m not happy. I will not be shopping at Ashley’s to further furnish my new home, I’ve never been treated so poorly when I’m a Paying customer.. I didn’t get this furniture for free. I paid it with my hard earned money... Not cool.

4//5/19 I called the confirmation phone number again Because I got a call that the delivery guy was knocking on my door and no one was answering so I called my husband Because he stayed home to receive our furniture and they told me angrily that the guy was knocking on the front door wAs about to leave. I said hold on hold on my husband says he is at the front door and no one is up here. So your delivery driver was at my back door knocking... and he told my husband that he was up on top the whole time knocking and no one was answering.... what is wrong with the people you hire to talk to your customers?!!!!...