JCPenney — Local services in Bellingham

Below average customer service by supervisor “Debby” at JC Penny store in Bellis Fair Mall, Bellingham:: I bought a jacket during the Dec holiday season and I needed to return it for a wrong fit. Unfortunately, I lost the receipt and the JC Penney store in Bellingham was unable pull that transaction using our JC Penney credit card. The cashier told me they usually have no problem pulling out previous transactions on their point of sale. Supervisor Debby was consulted about the situation and she had no courtesy even though it was a system’s fault. She offered me $22 store credit for a $45 jacket based on a 45 day lowest price policy. Usually supervisors understand the situation and help with various options but, Debby came across very rude and she had no intention to help us out. She consistently spitted out policy for us. We told her that we are from Canada and there should be a way to find the transaction so I can get a store credit for the jacket. She shrugged us off like she wanted to teach a lesson. We were surprised at the level of courtesy displayed by her. She is clearly in a wrong job. Even the 2 cashiers who were willing to help us, were feeling embarrassed by Debby’s behavior. I wish you show same courtesy and service as you show when you convince us to sign up for JCP credit card. ...

Plenty of parking, the lighting inside is a little dark which makes the store look dirty, but the employee =)..... There was an employee with the name of Farber (I think that was his name, lol) I went to get a dress shirt for my son and found a nice one for casual wear in the clearance racks a Stafford brand ONLY $9.99 YEA!!! But, didn't find what I was looking for, I needed a dark blue in his size (which all I know is xl). I asked if there were other shirts, a shirt and tie combo? The employee said yes, showed me where, left from behind the register, walked with me to the shirts, explained men's sizing, and helped me to pick out a perfect shirt that my son was VERY happy with! I got both shirts (one with a tie for under $50). Thank you for being such an awesome reflection...

2024Se09 - We were at the Bellingham store bought some Tops off my wife, the store associate/cashier Ms Janelle 0559 was very helpful & a wonderful person. A big asset to JCPenny. Ms Dee thank you. 😊

2024Jul22 - We were at the Bellingham store bought some towels the store associate/cashier Ms Dee 0103 was very helpful & a wonderful person. A big asset to JCPenny. Ms Dee thank you. 😊

2024Mar05 - We were at the Bellingham store to buy some outfits for my spouse. While she was trying out I saw store associate assist a senior on her requirements very politely & patiently. Later she also assisted us with our payments & was very helpful, polite, humorous. The store associate Ms Jenny 0230 is a wonderful person & a big asset to JCPenny. Jenny keep up the...