Verizon — Local services in Bellingham

Last time I went in to get a phone, they went most of the way through the sales process before telling me that the sale which I had said I was there for had ended the day before and I was SOL.

Sunday 2/16, I had to get a new phone, so I went in again. Despite selecting what I wanted to purchase within 5 minutes (and having to inform them of the specific sale I wanted to use), I spent more than 90 minutes waiting as their system somehow refused to allow me to upgrade my phone. During that time I twice discussed looking at phone cases and other accessories for the phone, but each time the salespeople got distracted or were otherwise unable to open the drawer where the accessories were locked up.

After all this, the store did not have the phone in stock (Pixel 4) and so had it shipped to me directly. The salesperson said I could pay extra for next day shipping, but because of Presidents Day, it would arrive on Tuesday 2/18 regardless of the shipping method. Because of that, I didn't bother spending the extra cash, however when I got the confirmation email on Monday 2/17, it turns out that it won't arrive until later in the week.

Additionally, be careful sitting down, as the store's large advertising signs are right above their benches, so if you lean back, you're liable to get a sharp corner to the back of your head. This happened to me and I've still got a lump two days later. It could have really injured a toddler who tried to stand up on the bench.

The manager apologized as I left, but every experience I've had there has been incredibly frustrating. The store could have at least comped the next day shipping on the phone, but at the time my head still hurt from smacking into the metal signage and I just wanted to leave.

Not every issue that happened here was the specific fault of this location. The upgrade problem was probably corporate, and if a sale ends, the people in the store can't bring it back. But none of the salespeople I interacted with on either of my times in the store knew the sales that were currently active and took no proactive efforts to try and...

I have had verizon for over 10 years i believe i got my first phone in 2000. After 13 years of great service and products I was very disappointed after my visit to the Bellingham MA store. I was looking to upgrade to a new iPhone but was told I would I have to sign a new 2 year agreement. This would be fine except this new agreement ensures I will not have unlimited data (verizon no longer offers this????) When I told the sales person I would not be renewing my contract and I would be looking to switch carriers to Sprint (they offer unlimited data) The sales person became very rude. Then upon leaving the store the person who greeted us. Yelled out the door to me that if I got Sprint it would be on the Sprint network not verizon. First of all of course Sprint runs on the Sprint Network why would I think otherwise. Second why is this person yelling at me when clearly I am leaving the store and not interested in their products or what he had to say. Very unprofessional on the off chance I do stay with Verizon after my contract is up I will be doing all my shopping at other locations. And to top it all off I had to wait 25 Minutes just to have my name called in an EMPTY STORE! I saw more employees socializing and playing on their phones than helping customers. But i guess the management of this stores feels customer service in this store is not a top priority. That's what happens when you turn your store setting to rip off Apple Store and every sales person gets an iPad to play on instead of being at a counter providing...

I have been with Verizon for many years but after my experience at their Bellingham store last week I'm seriously rethinking this, so as soon as my contract is up I will be switching to another carrier. A couple of months ago I went to the store to inquire about an iPhone and the salesperson I worked with couldn't have been nicer and I ended up purchasing 3 iPhones for my family. At that time I also purchased an adaptor for my car and iPhone. However the adaptor didn't work efficiently and last week I decided to return the adapter to the Bellingham store and I have to say I have NEVER been treated so poorly by the so-called 'manager' of this store. First off he stated that he had no record of my purchase of the adaptor and therefore he didn't have to do anything about it. When I asked why he implied that I didn't purchase it but stole it! I was so insulted, why would I try to return something to the store that I supposedly stole it from? I had dropped a lot of $$ that day at the store and I believe the original sales clerk threw the adaptor in as a 'thank you'. When I became upset the manager asked me to leave the store and then the entire sales staff began laughing at me. I was and am furious at such behavior and very upset. I believe there was another senior manager at the store who ducked back in the office and didn't (or wouldn't) get involved. Shame on you Verizon, is this how you treat your sales staff, don't you realize that in this economic climate that customer service...