UW Health Belvidere Hospital — Local services in Belvidere Township

If I could I would leave 0 stars. The emergency room is a big joke and a waste of time. I just came back and the experience was awful. I had been feeling lightheaded, dizzy and weak but thought I was going to pass out, so I went to the emergency room to get checked out and make sure everything was okay. Doctor Miller kept interrupting me, many times at that, when I was telling her my symptoms even though she asked me to explain. She spoke in a condescending way and it almost felt like she was reading off a script. She also seemed to rush through everything and would ignore some of the symptoms I told her about (there were only three other patients but several nurses). Doctor Miller had concluded then and there I didn't have a fever or an infection despite my symptoms not being related to those things at all. A nurse was walking around and collecting data of all the patients that had just arrived, including me. I was crying and felt overwhelmed and she kept asking me question after question and didn't even bother to ask me if I was okay or offered anything. She didn't even ask me if I wanted someone to come over and talk to me or get the doctor. I had some lab work done and was starting to feel very desperate after a while as it was supposed to take about 30 to 45 minutes and although nurses and Doctor Miller kept walking by, they didn't stop to check on me or ask me if I was okay or if I needed anything. I was crying and felt very desperate and frustrated (there were several times I could hear the nurses gather together and gossip). Eventually my labs came back and Doctor Miller had informed me everything looked fine but some of my symptoms came back and felt worse and she said these exact words, "Do you just want to go home and sleep?" and she said it with a lot of confusion in her voice. Time passed and the nurse who first attended me came back and saw me crying and was very confused because she emphasized again and again that everything looked fine and no one knew what was up with me. Doctor Miller eventually asked if I wanted water and many minutes passed until the nurse came back with the water and Doctor Miller never came to see me again after that. And ironically the water station was only a few feet away from me. As I finally left my mom thanked the front desk lady and they didn't bother to look up or smile in acknowledgement or said anything at all. I am looking at the summary they gave me and at the back they included information about Anxiety Disorders despite telling me everything was fine and never once mentioned Anxiety or diagnosing me with anything related to it. This place is a waste of time and everyone needs to be held accountable for their horrible services because people come to them for help and care but failure to do so is very disappointing and...

Awful and embarassing experience. I went in by referral from the nurse practitioner at my primary care physician. She was concerned that since the symptoms I was having persisted I should go into the emergency room to get checked out. So this is what I did. The nurse I spoke to was concerned that my symptoms were similar to heart attack symptoms. I was unsure since I am younger but wanted to get checked. As soon as I walked in I was made to feel like I was lying. Then after some time I was brought back for xrays. Then instead of being given further tests I was seen in the triage room by the doctor. In there I was further mocked and humiliated. My symptoms were not listened to and all they saw was my age which I can conclude by the comments that were made. I was given a sling and sent on my way. I have asthma, I have been sick. Etc. And they did not want to further look into why my chest hurts, why the whole left side of my arm, shoulder and neck are numb. Comments that were made towards me were inappropritate and my symptoms were not taken seriously. Then as I'm leaving because I refused to be treated that way further I'm chased down by someone who needed to still register me. My symptoms were not taken seriously so much that they did not even register me in the system. I am someone that will wait until the very last minute to seek treatment, and this is why. Ive seen family be mistreated here and avoid it like the plague but I chose to go because something did not feel right in my body.No one believes you when you tell them something isnt right. Then to be outright mocked by the doctor and the nurse is beyond inappropriate. If you have any other option....go...

I am reviewing this on behalf for my mother. When we first arrived and sat down after she checked in, she was taken to the room for vitals. A nurse by the name of Brandi G did a full assessment of her. My mom who is 62 years old and retired as a nurse with knowledge of nursing, was appalled by how her nurse treated her. She came out of that room almost in tears how Brandi G the nurse was yelling at her. I was told that Brandi was very rude to her and told her “you come here too often,” “you might have to sit out here 3 hours,” etc just filled with rude comments. My mother confronted her and said it’s not her fault that she has to come in so many times just to feel better and doesn’t care if she has to sit 3 hours in the waiting room which is better than waiting for 12 hours at the Rockford Swedish American Hospital ER. Apparently Brandi also said that she would have to do a COVID-19 swab test because it is becoming rampant again. As the day went on with this visit, the doctor had a different response to this COVID-19 comment so that speculated that what she commented earlier is not true or accurate and filled with misinformation.

I come here personally myself but after this experience with the hospital I will not be coming to this location again because of how rude Brandi G was to my mother. What happened to compassion for patients? What happened to empathy? What happened to care? What happened to patience? Brandi did not represent that for UW Health nor for my mother who was a patient at the...