Burger King — Restaurant in Belvidere Township

I have never written a bad review. Today was a first for me. I have been to this Burger King many many times. I dont know why I keep going back. I have received burnt whoppers, wrong orders, cold food, stiff fries ( unless I ask for freshly made ) I am not a picky person. However, in todays economy we are all struggling and paying more for food, but that doesnt mean the quality of service and the way the food is prepped should be worse while paying more. Tonight i used my App to get my son the chicken fry/ French fry combo. We drive all the way home across town to find we had someones whopper sandwich. My son is autistic and so he eats only specific foods. So I grab the bag go back thinking oh they will be polite, NOPE. Pulled up in the drive threw, let them know with complete politeness on my part that i had the wrong order. I brought the order with me and the receipt was on the outside of the bag. She takes the bag from me and says what was your order suppose to be, I told her she yells it out to someone and hands me my proper order.... NO apology, NO nothing. I looked at her and simply said did you just take that whopper and throw it in the trash.. She said yes, I said you honestly could of offered for me to keep it seeing as I drove all the way home, got inside and had to come back across town to get the proper order. Not only did you not apologize, or ask if maybe I wanted a drink or something for my troubles but the least you could of done was offer to keep the food that was going in the trash anyways. I get it you have to check to make sure I am not scamming to get a free meal or a double meal but when I am showing you and tell you my name and just ordered on the APP and you can look back at your orders then you already know .... I was seeing red at this point..... They have officially lost mine and my families business. I have been kind and patient threw every messed up order for years only to be treated this way tonight.. it was the icing on the...

I went today and order the 2 meals for $14 and 3 spicy chicken sandwiches, total was $37 and cents. I paid then I search the prices online for the spicy chicken Jr and it didn't make sense so I asked the lady that took my order what spicy chicken sandwiches she charge me for and she charge me for the spicy crispy chicken sandwiches. I nicely told her I that asked for the Jr spicy chicken and before I finished my sentence she cut me off and said to me " there is a $17 difference and you're not able to tell that you're paying a lot" and left, I was going to keep the ones she charge me for. I was only asking her about it but since she was extremely rude to me I gave her my card and asked her to refund me the difference. She told me that I had to go to the back of the line and there were like 5 cars behind me. I did not move because she kept my card. The spicy chicken sandwiches didn't had the sauce either. I don't know the lady's name but she was caucasian and heavy probably...

I have not been to this location in ages but was really wanting Burger King. Went in for lunch, I asked the lady about how to earn Points on the app which I had just gotten and she had no knowledge of how I can earn points. Maybe I should have looked at the app then I would’ve known how to earn points so not her fault completely but she should know. Something management needs to maybe tell the employees if someone asks about the app and how to earn points to have some knowledge on how to help the customer. My order was perfect so I was very happy about that. But the drink station was A MESS.. I had to put a napkin around my glass so it doesn’t touch the handle in the back to get ice. Really need to clean that station it is just gross. I would go back but would NOT get a drink from there. There were a lot of tables that were really dirty and just looked sticky. Seemed they hadn’t...