CVS — Local services in Benton

I would have given zero stars if that was an option. Absolute worse experience I have ever had in a store. Long story short and I will leave out many details, as I could write a novel about this experience. I had placed an online photo order and went to pick up my pictures. There is no associate at their “photo center” which is just a printer out in the open and I saw that my pictures were ready. Like any person would do who was not getting assistance, I picked up my pictures and that is when I was approached from behind by manager Kris who asked if I needed help. I expressed that I was there to pick up my pictures and ready to check out. I then got a not so nice lecture that I shouldn’t touch the pictures because they could have been someone else, even though the envelope had MY name on it, there is no one there to help you, and the printer is in the open for anyone to access. Kris also told me that if I didn’t receive an email then I didn’t need to be there yet. I apologized and simply asked if I could purchase. Kris then again stated “for future reference, don’t come back until you have an email telling you to” Moving forward, I explained that I had a coupon and didn’t see where I could have entered the code to apply and asked if I could apply it in the store. That’s when Kris spun her register screen around and said “does it look like I have a button to just give you a coupon.” In total shock, I told her I’m not sure but seemed like something they would be able to do and also stated that her customer service was not the best towards me, in which Kris responded “well I can’t help that”..... I decided to just check out, paid 3 times what I should have for not great quality photos, and contact customer service/corporate myself.

Customer service is a joke. This matter took almost a month of me calling multiple times for a district manager to finally call me back. I called customer service 4 times to follow up on the matter and was told they couldn’t do anything but send an email asking for someone to call me.... Each time the representative said the matter has to be resolved within 48 hours, clearly it went well beyond that. I was also told one day that someone had supposedly already called and then 2 days later the representative said she couldn’t see that anyone had ever called. Finally on Friday night about 8pm I got a call from Beth, their district manager who’s only solution was to apologize for Kris’ behavior. As she spoke, she sounded like she was eating dinner and chewing through the phone. When asked if I could be refunded what my coupon would have been, I was told she didn’t know what the coupon was for and I would have to find it online again ..... that was a month ago, in which I’m sure they aren’t running the same sales. I expressed to Beth that I feel as a district manager she should be the one to research the sales that were running at my time of service rather than having a customer search and solve a problem they created in the first place. Beth stated she doesn’t handle anything online and couldn’t do this ..... my question then is, why should the customer have to do this then? Beth then asked if I was being mean to try to get my way ...... in which I explained that I just feel since she is district manager, she should be able to solve these issues and have a solution rather than putting the ball in my court to solve. She was unwilling to solve the issue or work towards figuring out a solution. I explained to her that I will be returning the photos and she agreed to give me a full refund if I bring them and the receipt to the store. Mind you, this store is 4 hours from my home. Worse customer service and respect for a paying customer that I have ever seen. Do...

This CVS store in Benton Kentucky is terrible. Several times I have tried to get my meds here only to get there and it not be filled. My doctor has told me they have a terrible time getting through to CVS pharmacy. Today I was trying to get my Metformin so I called my doctor and told them I was out. The doctor said they would call it in which I’m sure they did but probably could not get through. I stayed on the line to CVS for a half hour trying to find out if the order was there to no avail. No one ever answered the phone so I drove a 20 or 30 minutes to Benton Kentucky to check on it. When I got there I was told they did not have it. I am sure the problem is they did not answer the phone just like they did with me as the whole time I was there the answering machine was calling out three pharmacy calls. Nobody was answering them and the place was not that busy. Highly recommend finding a different pharmacy than CVS at Benton Kentucky. Update Nov. 2022. The review above was a review I posted a couple of months ago. I went to the Benton CVS store today and I will say the people out front are fantastic. Very friendly and helpful. Could not ask for any better. The people back in the pharmacy though are a whole different story. You stand there waiting on them to come help you even while they are having personal conversations while you wait. Also very unfriendly atmosphere in the pharmacy. Looks like they are afraid to smile and begrudge having...

As many have said prior, there is no zero to give this sham of a business. It is amusing, however, to read through the one star reviews. There is some creative anger expression. Stood at the counter with 4 employees ignoring me until I turned to walk out. Pharmacy (I use the word loosely) substituted their own CVS generic brand for what the doctor prescribed even though they had the doctor's prescription in stock. When I asked about it, the tech said that was their "policy". Also part of their policy, in large letters on the wall, is the statement they will not give the generic if I, or the doctor do not approve. I declared loudly I did not approve and the pharmacist simply repeated herself and clearly refused to listen to me, the customer, and denied my refund on their generic. They took my money and would not give it back. Short of suing the store, I have no recourse. When I listened to their calling tree, it's clear CVS has turned into a vaccine mill and whatever compromises have been made to embrace this ethos have corrupted their capacity to reason and engage in polite service. The last time I checked, the business is there to serve the customer - not the other way around. Will not use again. Disheartening, rude, mean-spirited, dark, depressing, unsavory... and...