Rose Oriental Rugs — Local services in Berkeley

I would give six stars if possible. I am a collector of semi-antique and antique Persian tribal rugs, mainly Qaishqai and Luri. These are rare one-of-a-kind works of art, not commercial Persian weavings. I have over 70 of these. I had one rug that had some moth damage so I took it to Sam for repair. Over the years I have know many many people who repair and restore Persian rugs. Sam is the best I have ever seen. I defy anyone to look at that rug and show me where the repairs are. His cleaning is done the 100% correct way with the rugs coming back shiny and soft like new. I also give him credit for saving 52 of the rugs in my collection from destruction. One day he was in my place and started looking at the rugs that I have hanging on the walls and noticed that every one of them had moth eggs, tiny, almost invisible little white dots. He took every rug down, treated them for moths and washed them. The next step is to spray every nook and cranny of my office where they will be returned so that they can't possibly get re-infected when he returns them. It's expensive to treat and wash 52 rugs but nothing compared to repairing them or losing them completely. Thanks,...

I want to give this place a good review because the man running it does seem kind but unfortunately I can’t. We had a rug that we bought in India that had fraying on the edges from an accident. We dropped it off and they said they had to clean it first before they could give a quote for the repair due to COVID which while expensive (70 dollars) we thought acceptable. Well, we waited and waited and went back weekly to ask for our rug and each week we were told they would have it next week and we were given a day to come get it. Finally after this happening numerous times the owner said he would deliver it to us on a Friday. Which to his credit - he did. That being said when we opened the rug it was damage even more than before. The corner where the fraying is must have been where they washed it as it’s a completely different color, it looks bleached and also there seems to be a hard layer of crust on it from whatever sort of washing they did. The rug is basically ruined. I’m going to try to now find another shop that can fix the entire corner where they damage the rug. This was a small fix which is now huge due to the...

The owner of Rose Rug Cleaning is named Sam, and he does all the cleaning. He is a total professional. Understands carpets from A-Z, and then some. He saved an antique plush fabric nobody else would touch. But Sam took me on as client. Not only did he manage to get all the stains out (in a long process without harsh chemicals), but made the plush carpet-like fabric look like new. It was almost a miracle! I could not have been happier. He saved the fabric all other cleaning services had told me to throw away. Sam has since done our big wool carpet and given us excellent advise on 2 Persian rugs we own. His expertise and craftsmanship is for real. He also understands customers. He is calm and polite and he knows that sometimes a cheap rug can hold memories and feel priceless. One can be sure that he will give it the same diligence as an expensive piece. He explains everything. A...