Birmingham VA Clinic — Local services in Birmingham

The scheduling clerk Jackie in Radiology Clinic was rude and dismissive when I inquired about waiting 30 minutes past my appointment. I told her that I had been waiting 40 minutes and wanted to know if they staff knew I was here. She snapped at me and said "they know you here!" And gave me a look like sit down and shut up and just wait. When another nurse from Radiology stepped out to help someone else, I asked for a patient rep. That is when I found out the scheduling clerk had double booked today's appointments. They were great completing my scans, however Scheduling Clerk Jackie supervisor needs to discuss her customers service skills. And on another note, if these clerks don't want to work with disabled veterans, then please remove them. It is very traumatizing to go for health care and receive this type...

Today I received the worst patient service from the VA Clinic than I ever have since I changed clinics...I was a walk in and I waited over 3 hours just for the nurse to come bring me a letter from the doctor instead of being seen by him...I had me waiting in the Mental Health waiting area and all the employees that came through that area were just concerned about getting cookies from downstairs.The woman at the service knew that I had been there for awhile and didn't even offer to contact anyone but held a personal conversation with some other woman behind the counter.....and you can hear loud conversations from employees taking place in the back...this is the most ridiculus and inconsiderate service I have ever...

Know why I stopped going to the clinics here. They don’t really care about how much pain you’re in. They only want to give you a bunch of medicine that doesn’t work and don’t really care what you have to say in regards of it. I have had 5 knee surgeries and am in constant pain. I went to try and get some relief but they didn’t really seem to care about that. They keep trying to get me to have other procedures that they want done and have nothing to do with the problem I’m actually going in for. If I wanted a colonoscopy I would’ve...