Rent-A-Center — Local services in Birmingham

I was in the middle of moving and I kept waiting for the store to pick up the washer and dryer as I did not need it anymore. I also asked that they pick up and move my couch and loveseat to the new place. I talked to Chris over the course of three weeks and heard different excuses as to why the pick up had to be rescheduled. During this process I could not pay for the items I wanted to keep because the app kept stating I had to pay for the washer and dryer which was not accurate. So finally I talk to the store again explain what is going on and they said that once the item is picked up I'll be able to pay for the items I want to keep. The pick up day comes and the driver shows up late, then has to call for assistance after realizing they were supposed to move my couch and love seat. The other guy shows up and is extremely rude when he says you gotta pay for your couch and love seat before we deliver. Mind you I am now in a payment arrangement because I had to wait a month on them to finally show up and as I say okay I will have it paid on Thursday 8/25 where I would pay 2 months on it, I wake up the next day where it shows my lease has been canceled!! I spent a lot of money with that store for them to literally rob me of my items!! If you look into my payment history with other leases I have always ended up paying the item off early or making multiple payments. This...

"Carlos & Demetrius"... "WoW !!!. What can I say, these 2 young men are absolutely amazing. They both went far beyond anything I've seen. They tried everything possible to get my washer and dryer delivered, they even left and came back to try and make the sell. But they could not get the dryer into my laundry room. I'm just so amazed at how they stayed focused and professional. "They took pictures to show they tried everything; but the designs of these new washers & dryers are absolutely ridiculous". These 2 young men deserve to be greatly acknowledged and appreciated. They truly Gave their absolute all to try and seal the deal. But, through it all the items didn't fit. But, they were friendly, professional, hardworking and focused. My husband Carl & I definitely appreciate their hard work "Job well done". They deserve a raise. Great team work. "Great worker's are so hard to find". I'm telling everyone to come to this location. 5-star⭐ customer service at its best. Simply excellent. Hopefully the manager can find me a small stackable (" washer &...

Poor customer service and store lied about filing a claim with Benefits Plus. 3 way called with Benefits plus on the line and the representative Victoria was very nasty, unprofessional and short about the issue. Benefits plus confirmed that they did not have a claim and only handle paid in full devices. Victoria stated she does not know the logistic and that her supervisor Chris has filed the claim. Store- Manager Chris has yet to return any phone calls or try rectify this situation. Call cooperate office and they stated the district manager is supposed to contact me. No call at all. So, I will contact Attorney General office for consumer complaint. Also, I will file with BBB and Federal Trade Commission office. Main complaint breach of contracts and false...