Cricket Wireless Authorized Retailer — Local services in Bladensburg

Hi Mario. I was the Latino guy which you refer to me as Mr. Luis. Which I called and you picked up the phone and I spoke to you about the iPhone 11 Deal and headed to you. Which by the wait Kudos you to you on the way you answer the phone. I was able to tell that you were smiling through the phone. Which is the first reason that after the came and you said you could not waive the activation fee even after I had said that the other cricket store was willing to waive it, I kinda walked away but what pull me back to not leave and give you the sales even thought it was going to cost me more was not just the great service over the phone but also in person. You not only was very enthusiastic ton assist with purchase of a new line and becoming New Cricket customer, but tried pushing me to do the ACP program because you empathized with what my current situation was and wanted me to get the immediate $30.00’savings That even after I filled it out but didn’t get approval right away you still insisted and pushed me to upload the document. Unfortunately I was unsuccessful to do it at the store and even when I said you have customers coming in and didn’t want you loosing commission on something that I could have done later. You still said no it is important for me to help you save money because of your situation that you just explain earlier. I was like wow, this is an amazing wow serendipity experience. So Mario I wanted to say that it was a pleasure! I’m so used to dealing with big businesses like cell phone companies or internet companies who say they have excellent customer service but actually treat you the opposite. This customer experience was absolutely different. It’s nice to have a customer service experience with a company that treats you like you know what you’re talking about and like you are worth something. I realize we are a small organization and only purchased one big item from your company but the service I received was phenomenal and exceeded my expectation because it’s been years since I’ve received such an amazing Customer Service experiences and I will be spreading the word to help you hit those goalS. Also, checkout google review. Management team, please Allow Mario time to train others reps on what customers service looks...

HORRIBLE CUSTOMER SERVICE ! CLERK WAS RUDE, LIED TO ME ABOUT REPLACING MY PHONE , MANAGER NEVER RETURNED MY EMAILS REGARDING MY EXPERIENCE . PHONE THATWAS SOLD TO ME STILL NOT WORKING PROPERLY. THEY SOLD ME INSURANCE FROM ASURION WHO WONT REPLACE THE SCREEN, SAYING THEY DON'T REPLACE THE SCREEN ON MY MODEL BUT CLEAR AS DAY IT SAYS INSURANCE REPLACES SCREEN , AND I HAVE PAID INSURANCE FOR SEVERAL MONTHS IN CASE THIS HAPPENS . DONT GO HERE . CRICKET SAID MGR COULD REPLACE THE PHONE IF HE WANTS BUT HE SAID NO. VERY VERY DISAPPOINTED. THIS WAS MY BDAY PRESENT TO MYSELF , ORDER THRU WEBSITE , DON'T I REPEAT DO...

This store has a no return policy on final purchases, they were closed when I pulled up during operating hours. if at all possible you shouldn't visit this retailer. I was charged 21 dollars for a single phone chord. Each store has the discretion to charge whatever they please but this store is clearly taking advantage of the system and over charging people. They need to be reported to the BBB. I should have went to walmart better luck next time. But consider this your warning don't give these crooks your money. Have an awesome day! (Loyal cricket customer...