Boost Mobile — Local services in Blendon Township

7/22/24 @7:15pm I went in THIS Boost Store & purchased a Motorola Moto 5G phone with a new case. The TOTAL cost came to $126.64. Once I got home, I realized it wasn't for me because it took OVER 3 hrs to fully charge; when I left the store, it was at 28% charged! The guy had put a mismatched generic non-Motorola charger in the box; the cord was black, the actual plug was white! That's why I believe it took so long to charge. I went to the store the next morning when they opened & explained that I wanted a refund, that it took over 3 hrs to charge, that it was cheap. The guy claimed he would NOT be able to give me a full refund. He charged me new activation fees, he charged what he called restocking fees, etc. I was in TOTAL shock!!! He ONLY refunded me $53.74!!! PLEASE don't make the same mistake I did!!! PLEASE know it's BETTER to order a NEW Boost phone on line, PLEASE!!! I had actually called their Boost 1-800# B4 going back to the store. They told me I would receive a FULL refund. When I told this to the guy he denied ALL of it!!! I asked for the Mgr; he claimed he was the Regional Mgr. So, I left VERY UPSET!!! I immediately got on my phone & called their 1-800# again. I told them everything. They kept apologizing, but they claimed they couldn't help me because I DIDN'T order it on line. The next day, I called them to CANCEL my Auto-Pay!!! On 8/19/24, I switched my phone carrier from Boost Mobile to Consumer Cellular!!! I will NEVER EVER do business with Boost Mobile again!!! They SUCK!!!!!!! I wish I could give them a 0 rating!!! BTW, I attempted several times to order that exact phone on line, but Boost was trying to force me to go to a higher cost plan, which is why I went inside the Boost Store!!! I didn't even have that...

My husband and I went in two days ago and were helped by the store manager - his phone had started giving an invalid SIM card error. She replaced the SIM card and upgraded him to the new network, and she did it so quickly, I asked if she could upgrade me to the new network as well. I don't have enough good things to say about the speed and quality of service we received. This was one of the easiest service appointments I have ever had. She was very attentive and encouraged us to come back if we had any further issues, and explained everything to us in a very easy to understand manner. Great service like this cannot be praised enough and we will certainly go back to this location if we have any...

I went to boost mobile after a friend told me about the special they had going on. I switched from Verizon prepay to boost and I'm so happy I made the switch. They were EXTREMELY helpful and accommodating in the store. The girl who helped me got me out of there with a new Samsung Galaxy A21 that I absolutely LOVE and a screen protector, case, and one month of unlimited service all for $90. I have since been contacted by Alexa who called to ask how everything is working and making sure I was happy and didn't have any questions. Absolutely the best customer service I have experienced in a long time. Very happy I...