The UPS Store — Local services in Bloomingdale

I paid $103 to ship a package on Saturday for guaranteed next-business-day delivery by 12 PM Monday. Not only did it arrive almost 8 HOURS LATE at 7:50 PM Monday, but UPS is now straight-up lying about it!

I called UPS customer support THREE TIMES, and every time they admitted it was late and said I was eligible for a refund. They told me to call back during business hours on Tuesday to process it.

But when I called back Tuesday morning? Suddenly their system shows it was delivered at 10:37 AM on Monday. WHAT??? I was watching the tracking all day, waiting. This is pure gaslighting. They’re trying to cover up their failure and dodge the refund they promised me.

The staff at the location I used? Useless. Unhelpful and completely dishonest. I feel scammed out of my money.

Never trusting UPS again—especially this location. If you're relying on timely delivery or honesty,...

I forgot an item at this location, and had been searching high and low for it at home and in my car! I came back two weeks later and the guys from the store had put it aside and saved it for me! Wow!! Not many people would have bothered to do so!!! The Customer service in here is exquisite. They are always so friendly and welcoming! This is for sure my favorite UPS location to visit. Thanks for being...

I have had four different boxes at different locations over the years. I have always been happy with these experiences.

Early in 2024, this (Bloomingdale , IL - Lake Street) was a new location and much closer to my home so I decided to "move" to this location. I have since moved and even though I don't live nearby, I recently renewed my box because they are very pleasant...