Papa Johns Pizza — Restaurant in Bloomingdale

I ordered through DoorDash and dasher went to wrong address to drop off my food..(which was my fault) so I cancelled my order and reordered it again with the right address..I got confirmation from both DoorDash and Pappa Johns for my 2nd order fast forward to our new dasher picking up our order and he calls me to say someone else has picked up my order and I asked the dasher how is that possible i cancelled my order and reordered and he said he wasn’t sure so I asked him if he ( dasher) could hand over the phone to the manager so I could ask when was my 2nd order picked up..when the dasher asked he was told no and they didn’t give him a reason just said no you can’t..so then I called on my phone and I was able to talk to a manager I told him I had cancelled my 1st order and reordered he then proceeded to tell me that’s a DoorDash issue not us and I told him I got confirmation from your store and DoorDash for my 2nd order..it’s not my problem or DoorDash’s that your workers didn’t pay attention to see that my order was cancelled and reordered..he asked if I got a refund from DoorDash to which I said yes which was why I reordered and he said well you can reorder again on the phone and pay the 76 dollars again…I told him absolutely not it was your mistake that your workers didn’t see my 2nd order and I even got confirmation for my 2nd order from you..he then said he was going to talk to another manager to see what can be done and he would call me back (I didn’t get a call back) then Pappa Johns cancelled my order..I did get my DoorDash credits again thankfully but I WILL NEVER ORDER FROM THIS...

So I work in food myself and understand mistakes happen that are out of their control but I have contacted both the manager on duty and corporate and there were no apologies nor any contact. Basically I received a pizza that was not fully cooked. I thought “okay well let me call the restaurant and let them know the situation and see what they say” Like I said, I work in food. All I did was tell the manager “hey my pizza just arrived and it was raw in the middle, maybe it was cause I put extra cheese or something but can I get a new pizza or refund”… the manager did not apologize but he decided I was a liar and told me to SEND HIM PICTURES. So I obliged and then he continues with “well I made that pizza and it looks fine” there was dough stringing out when I bit into it. So no I am actually getting upset because not only is he calling me a liar but he couldn’t even give me a refund or new pizza just a credit. And at this point with the interaction I had with this man, he had ZERO concern over raw food that could make his customers extremely sick so why would I want to order from you again? Still zero apology and then I was out almost $30. After reading the previous reviews, corporate needs to step in and retrain or rehire for this location. And quickly before the seriously make...

I placed my order before 7 p.m. and got a text at 7:06 saying the pizza was out for delivery. I though this was a little odd, but the tracker listed delivery as being 7:16-7:26 and the location isn't far from my house. At 7:19, I got another text saying the pizza was out for delivery. The tracker still listed the 7:16-7:26 range. At 7:40 I called because the pizza still had not been delivered. The manager said that it would be another 10-15 minutes. After explaining that the website tracker still listed the same times, I was told that the tracker doesn't work and that I shouldn't ever use it...what is the point then? He told me to look at the receipt when I got the pizza to see that it said 7:45...again, what is the point of the tracker if it is going to be off by 20-30 minutes? I mentioned it to the driver when he arrived and showed him the tracker that still had the same times and the 2 "out for delivery" texts that I received 20 minutes apart. He said "oh, we'll fix it" and walked away. There is no accountability. The last time we ordere, our pizza was very late as well, but we thought we would give them one more chance. Lesson learned. Order from your local pizzerias instead; they may be a little more expensive, but they actually work for and appreciate...