Agree with the other review, they're just in it for the money. I had a really horrible infection and they tried to drag out my care by giving me mediocre antibiotics that barely did a thing and then when I called in to see if I could get something better the nurse was so mean and so rude to me and they basically said they wouldn't prescribe me any more antibiotics unless I came in. It's a money making scheme. Why come in? You already know what you know and just need to prescribe me something stronger. It's that extra money from the clinic visit they're looking for. The nurse was so rude and laughed at me, when hanging up she made kissy noises and then said "byyyyyyee" in such a way that I literally thought I was going to have a heart attack from the disgust I felt. I called it in to their Public Relations and nothing was done that I know of. In fact that same nurse called me back the following week but I was so disgusted with them by that time that I made an appointment in St. Louis Park. This is just so upsetting because I've been going to that place since I moved to Bloomington, through my pregnancy, now my daughter is going there. My husband has been going there his entire life, as his parents and sisters and cousins. Needless to say I will be sharing this experience with our family and friends, we will not go somewhere that the staff acts like teenagers, nurses raising their voices at me while others giggle in the background and then hang up on me like we're in high school. Maybe they all need to re-read the Hippocratic oath and Florence Nightingale oaths. Just APPALLED, and the administration didn't even care! The only way I would ever return to this place is if I received an apology and they did something about the care they give out. I thought you were supposed to try and administer preventative care, not hold off and hold off until the person is...
Read moreAbsolutely the worst lab experience of my life. I'd never felt anxious getting blood drawn before. Lady kept touching me with broken gloves and digging around my arm with a needle trying to find my artery. ended up sticking me in both arms and barely finding something and getting enough blood for each tube. Probably not even enough if I'm honest.
I have the most massive artery on my left arm to stick into and somehow she still didn't find it. I found it in 2 seconds and pointed to it for her. She chose to ignore it! So now I have a big bruise on my left arm and my right arm as well.
Also let me just add that they have these weird booster seat high chair things you sit in that are incredibly awkward. This was my first time at this clinic because HP Bloomington was closed. Never settling for this place again if I'm allowed some choice. People deserve better than whatever that...
Read moreContinues to decline in quality health care and customer service. My family of six frequents this location regularly. My two year old son had been sick a few days and things went very bad one morning. Urgent care was not opened yet, so I rushed him to this location, the parking lot was empty, no one was waiting and I felt I timed it perfectly. The receptionist took my information and then suggested I go find an urgent care location because they had no available doctors until later in the morning. My son is in my shoulder, crying, his nose is bleeding and we were turned away. I was shocked and sad as I carried my son out to our car and drove away. God news is that urgent care in Edina on France Avenue was terrific and help us out. But we had to wait 30 minutes until they opened. I just held my crying son and told him things...
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