Subway — Restaurant in Bloomington

This subway is absolutely disgusting. Headphones in, just disrespecting ppl. This is email that I sent corporate with no response.

I am writing to formally file a complaint about an extremely upsetting experience I had at one of your Subway locations. I hope this matter will be taken seriously, as what occurred was not only unprofessional but also offensive and distressing.

After purchasing two medium fountain drinks along with three sandwiches, we found that the fountain drinks tasted off. We politely asked if we could exchange them for bottled drinks instead, especially considering that bottled drinks are less expensive than fountain drinks. Rather than being met with basic customer service courtesy, we were spoken to with disrespect by the employee at the counter.

The situation escalated when the employee, who seemed to have limited English proficiency, stopped engaging with us directly and began speaking in Spanish to other customers, pointing at us and discussing our issue publicly. I understand some Spanish, and I clearly heard him describe me using the word “negro” rather than “morena” or another more appropriate term. This felt deeply disrespectful and racially insensitive.

When we requested to speak with a manager, the employee called her by phone. After a frustrating back and forth, the manager eventually agreed to refund the drinks, but only if we forfeited the three sandwiches we had already paid for. After further discussion, we were finally granted the refund and allowed to keep the sandwiches, but we left without drinks.

As we exited the store, the employee again spoke in Spanish, making a dismissive remark about “loco girls,” which only added to the sense of humiliation and mistreatment we experienced.

This incident has left me feeling distraught, disrespected, and unwelcome as a paying customer. I visit Subway because I expect a certain level of professionalism and care, and what I encountered was far from it.

I am requesting that this incident be investigated and that appropriate action be taken regarding the behavior of the staff involved. No customer should ever be spoken about in a derogatory way in any language or be made to feel uncomfortable or discriminated against in your stores.

Please let me know how this issue will...

If I could give less than 1 star I would. I ordered 2 medium fountain drinks for $6 dollars and when I poured out the drinks they all tasted bad, when I asked to switch it out the worker said yes at first but then said no and that would mess up inventory. I asked for a refund so that I can pay for the bottled drinks instead and he said no which made no sense to me considering the fountain drinks cost more than the bottles. 2 bottled drinks cost $5. The worker didn’t know much English so he pulled out google translate and said my sister has an attitude and that she needs to lose it. We were genuinely confused because all we asked for was a refund so that we could buy the bottled drinks instead. The man started rolling his eyes and called his manager. The manager on the phone said we could get a refund but that the drinks from the fountain tasted perfectly fine which is also what the man said before we asked for the refund from him. I kid you not the pop had no acidity and tasted like juice. After we finally got our refund we started walking out but then noticed that the worker was talking to other customers about us in Spanish. WORST CUSTOMER SERVICE I’ve ever experienced my entire life. I wouldn’t suggest this subway at all. I’m pretty sure it’s not corporately owned it seems...

Will not be going back. We live in a city that provides mailers full of coupons for customers and this business chose to refuse paper coupons, forcing everyone to use an app. I will be refusing to visit this location on that prescience alone. Elders who don't want to use an app? Y'all just say screw them? Ended up paying $10 extra because I'm not going to waste my time ordering on an APP as the sandwich maker literally sits there staring at me waiting to make my food. Mind boggling change in policy, and unfortunately management sucks, because I've already tried to reach out about this complaint and they don't care to respond. Subway should NOT be app only, subway should NOT decide that they get to say NO to the very coupons their corporate sends through MULTIPLE mailers throughout ALL...