2018 Update. I still love my coffee machine but also LOVE Gourmet's service! My fridge went out and Liz was so knowledgeable and helpful on the phone reviewing all the possibilities before sending a tech to make sure he was prepared. Jullian followed up multiple times to update on part arrival/return visit. They were prompt and professional... rare find now and days! 2015 I love my Countertop Miele coffee machine! I was addicted to Starbucks; all the little inexpensive espresso machines were a royal pain in the butt and didn’t taste right. This machine grinds the beans, froths the milk, and cleans itself! You can taste the quality and freshness... Starbucks has nothing on this machine! I love that I wake up to a barista in my kitchen and it’s a really big hit with guests. Thank you Play and Gourmet for putting up with me when I had questions about the machine; they were really helpful and know their stuff with quality appliances. I also purchased kitchen appliances from Gourmet. They were supper helpful... listened to my needs and delivered exactly...
Read moreI recently purchased a Maytag washer and dryer from Play & Gourmet. I cannot day enough good things about my experience. Jeremy Press helped me get exactly what I wanted and without the typical upsell. Their crew came to my house and carefully removed our old units (no complaints about the tight quarters), installed the new units and tested them to make sure they worked. They even hung around to see if we had any questions or concerns! And when I price checked with big box stores, Play & Gourmet came in $200 cheaper! Don’t bother with Best Buy, Home Depot or Lowe’s for home technology and appliances. Shop local at...
Read moreMy ice maker physically popped off one of the plastic sides that makes the ice. I didn't buy my refrigerator from them and it had just ran out of its one year warranty. I called Play & Gourmet's customer service line and not only did they come out that day to investigate the issue but they tightened my door handles (my kid thinks they're monkey bars) too. the part took two days to come in and now my ice maker works better than it did before it was broken. I'm so impressed I gave them my next repair appliance......
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