REBEL Convenience Stores — Local services in Bolingbrook

Offended by the tone of the men's restroom signage—poor customer service image.

As a paying customer, I found the signage inside the restroom at this REBEL location deeply disappointing and offensive. One sign politely asks customers to inform the cashier if the restroom needs attention—which is reasonable. But right above it is a far more aggressive sign threatening to permanently close the restroom due to a few people leaving it dirty.

This kind of message reflects very poor customer service and sends a disrespectful signal to customers who behave responsibly. It’s inappropriate to penalize or shame all patrons because of a few inconsiderate individuals.

If this is how management views its customer base, I’d encourage people to visit another gas station nearby where respectful customers are actually respected.

I strongly urge the management to take the threatening sign down—it reflects badly on the business and undermines what should be a basic courtesy: access to a restroom and...

today's visit was decent service. Previous visits NOT good. Staff is unfriendly and not helpful with rewards program . They don't tell you the total they just point at the screen and tap their finger.....

The new Rebel rewards system is not very user friendly. Need 2 different rewards cards for gas and snacks. Usually I become so frustrated I just give up.

The store near my home/work has several other gas stations options nearby, so I usually find a different one.

Although today's attendant was polite and engaged. ...

Cashier was on video chat yelling "stop" behind the cash register until she goes in the back of the store and kept yelling "stoooop". I went and got the older gentleman from the cooler and he came out and rang up the 4-5 customers in front of me while she told him she needed to leave and go home. Apparently he wasn't even punched in and covered for her and gave me a free big drink because you can't redeem items yet on the app. This gentleman saved the review from being a 1 * review. Thank you...