Walgreens — Local services in Bonner Springs

To Walgreen's Pharmacy Executives.

As a longtime customer of Walgreen's in Bonner Springs, Kansas, I've never written a complementary note to anyone in the medical community. Then I met Mr. Parker Boljack, Pharmacy Manager at the Walgreen's in Bonner Springs. He's very impressive.

The first thing I noticed was his approach-ability. It is obvious Parker is there to help, and he was enthusiastic in his concern for his customers. I have yet to ask him a question and not get a reasonable and accurate response.

One episode really exemplified who Parker really is, as a person and professional. While experiencing depression several years ago. I was prescribed an anti-depressant. It was not pleasant for me. It was after my doctor's business hours. I spoke with Parker, and he walked me through the process I was going through, spending near a half hour on the phone. He really saved me emotional distress. I'll always be grateful for his counsel.

When general questions arise with older folks like me, e.g. drug interactions, dosages, what to expect when taking certain medications Walgreens is there. I respect my doctors but find that many times, it was Parker that was giving me the details I needed to really understand what was going on in my body.

I have noticed that his staff respects and genuinely likes Parker. It is obvious that he has an eye for hiring talented caring employees. The culture of the pharmacy there is welcoming, competent and very effective in serving us, his customers. Store cultures nearly always reflect the managers decisions and behavior. Parker's hand is obvious when you visit his Walgreen's pharmacy.

I look forward to speaking to Parker as he is helping us remain as healthy as we can be and age with grace. Thank you for giviing us the pleasure of working with Parker Boljack.

I might add, he gives a wonderfully painless shot.

Very Sincerely,...

Walgreens on 129th Street in Bonner Springs, Kansas has, by far, been the best pharmacy with whom I've ever had the pleasure of doing business. A GREAT deal of that fact has been because of Parker, one of the pharmacists.

Parker goes above and beyond, not only giving you great customer service, but he makes sure that what you've been prescribed is exactly what he agrees with the doctor, will be the best solution for you i.e. he knows I cannot have NSAIDs, so even though my doctor might prescribe an NSAID for inflammation, Parker will contact the doctor and say, if you go with this differently branded script that's not an NSAID, then you don't have to worry about ulcers, etc. He also takes into consideration the financial aspect of things and, when he can, comes up with very helpful ways to save you coin i.e. suggesting you go with a generic, suggesting you use their Rx Sense program (finds saving cards for you) that can end up being less expensive than your health insurance co-pay, or even suggesting a less costly over-the-counter med.

Once, Parker noticed that my monthly refill of a prescription all of a sudden had a different quantity written for that specific month. It had literally been the same for at least a year. He called the doctor immediately to inquire about this, not knowing the reason the doctor did it was, in deed, for legitimate reasons. He did this just to MAKE SURE that I was being treated appropriately. He treats me better than my own relatives do!

Parker, even on the busiest of days, is more than friendly and always takes the time to answer all of your questions without you feeling like he's rushing you.

Parker, just...thanks...

Worst customer service ever. Waited in line for about 10 minutes while one cashier was ringing people up. There was another cashier just chatting not caring how long the line was getting. Once I get to the register I was told an item I had picked up wasn’t on sale when I thought that it was. She went to go check after making a loud sigh. Once she came back she had the sale sticker that they stick to their shelves in her hand. She said “see a customer put it in the wrong spot” but the description on the sticker clearly matched the description to what I was buying. Anyways I told her I didn’t want it anymore. After that I told them they need to watch their shelves more closely because this is not the first time this happened to me and the lady who checked out ahead of me had the same problem. The cashier proceeded to ask me “if have ever worked retail” which I responded with a yes because I have. I worked retail from age 16-21. The passive aggressive comments are not necessary when times are hard these days and I was trying to save a penny. Probably wouldn't have been so angry if this wasn’t my first incident and the comment that the...