AT&T Store — Local services in Bonner Springs

Went into this store to upgrade my phone. The sales associate seemed to understand and know the product, which was helpful. He encouraged me to upgrade my plan to save $5 dollars. Upgraded my plan to save $5 dollars but with that upgrade I lost my HBO MAX. I lost HBO MAX to save $5 on a new ATT plan now I'll have to pay anywhere from $9.99 to $20.00 for HBO MAX make that make sense. I help the sales associate out tremendously, he not only got me new phone but he also sold me accessories and upgraded my plan to cost me more money. This is an upgrade meaning I'll need to send in my old phone which he never gave me information for....so I had to call ATT. Called ATT to cancel my service and found out I've been paying a monthly line bill for my apple watch(s) (both even the one I don't have anymore) $232.12 for one watch I DO NOT HAVE that I asked to be canceled. They have the nerve to offer me 3 months credit $46! It's...

In May 2025, a phone upgrade was completed at an AT&T authorized dealer location a free Apple Watch was offered as part of the promotion, but it has not been received as of September 2025. The authorized dealer directed me to AT&T customer service line, for the requested trade-in amount and billing issues .This has become a frustrating and time-consuming process numerous hours. It’s been speaking with representatives from an overseas call center who appeared under trained and failed to resolve the problem although promotion was acknowledged in a refund confirming as pending the charges continue to appear on the bill. This entire process is a cycle of waste of time and unfulfilled promises the disconnect between The authorized dealer and in AT&T‘s corporate customer service is unacceptable and resulted in a misleading and...

I’m going to be writing another review because each person deserves their own. But first I’m going to start with the Manager Hyman. This guy was probably the realest, straight forward, down to earth, funny and relaxed guy I’ve dealt with. I sell cars myself so I know staying in the dealership forever can be a pain and that usually transfers over to the phone store because it takes awhile. With working with Hyman, I’m almost tempted to just swing by and say what’s up for fun. We talked everything from phones to cars to my work to family. He was such a cool guy and so much fun to work with. The next review is for the other employee but either one you work with, you’ll have a...