Soto Appliances — Local services in Bosque Farms

I purchased a used washer and dryer from Soto Appliances last month. They were very flexible on the delivery date because we had to keep changing it due to circumstances around closing on a new home. They were prompt and friendly, and they installed them, no prob.

Minus one star for the washer smelling a bit sour after we ran it for the first time, but it took only one cycle with one of those washing machine cleaners and it was gone. Suggestion to Soto: Do that before selling it so the buyers don't have to.

I did read some previous reviews about warranties not being fulfilled so I'll update this if that should happen-- otherwise, my experience with them has been positive.

UPDATE: The washing machine broke a few weeks after I purchased it, but Soto was quick to replace it with a comparable one and so far, it's been great! Thank you Soto Appliance for keeping to your promise of warranty service. I...

Purchased a used refrigerator in late July in a panic when ours suddenly stopped working. Picked an APARTMENT SIZE GE brand that was way overpriced ($250 plus $70 to deliver which was added immediately before swiping our credit card, so beware!) but we couldn’t wait two weeks for our local home improvement to deliver as they were out of stock on quite a few refrigerators due to the pandemic. It’s now just at the 90 day mark so I will update as to getting a refund. My problem is that they’re price gouging during this pandemic AND selling obvious junk! Yes, they’ll deliver next day but at what cost? Highly disappointed like many other...

I purchased a refrigerator from them in Nov. Of 2015 with a 30 day warranty. It freezes produce and now the freezer quit working. I called about repairs and was told it would be $45.00 for them to come give an estimate with repairs running frim $100.00-$300.00. The owners son ended up hanging up on me. I called back and asked to speak to the owner and was told the owner wasn't available and the son was too busy to talk to me and he hung up on me again. I WOULD NOT RECOMMEND PURCHASING ANYTHING FROM THIS RUDE, DISRESPECTFUL COMPANY. They do not stand...