Brigham and Women's Hospital — Local services in Boston

This is the worse experience of my life... The lack of treatment for my mother has put her on her death bed.. She was admitted on the 21 th of May, I begged them to feed my mom but they refused stating she wasn't going to get nutrition since they could not fix the problem , today is June 10th and mom hadn't received any nutrition, she needs a blood transfusion and Dr Scirica has refused saying it wouldn't fix her problems.. My heart is broken.. I am my mother's health care proxy yet every request I made to fulfill my mothers wishes was denied. They have made all the decisions.. They have denied me the right to follow my mother's wishes... My mother entrusted me to follow her medical wishes and my hands were tied. My mother needed dialysis and we were told she would get a trial for 4-5 days.. they gave her 3 types of diuretics still maintaining if they didnt work then they would try dialysis... we were told if needed they would do dialysis over the weekend that they would monitor her and if she could wait they would prefer to do a permanent line on the following Tuesday... 4 days later we were told that we shouldn't have been told that. We were lied to by Nephrology .. we were given information that prevented us from going elsewhere. If they were upfront with us , we would have made the decision to take her to another hospital that could have done a dialysis treatment. Instead, we were not given the opportunity to take her somewhere else that would have allowed us to honor her wishes. Since she was intubated and on fentanayl ...We could not transfer out.. I wish I was able to get my mom elsewhere. Sadly, no matter who we pleaded with our requests were denied. They have tied our hands.. my poor mother was denied nutrition and a transfusion , treatments that could have helped her body recoup, all because this TEAM felt she wouldn't benefit long term. Their thoughts were there was too many things wrong so why try to fix something if they cant fix everything. Obviously , in their care, her life wasnt worth saving. However, to us , a life , any life is worth saving even if it would have given that patient more time. Doctors are suppose to save lives... not decide who will live and who they will let die. These doctors should have taken the chance to save my mom instead of relying on their statistics and data.. if they would have tried treatments I requested as her health proxy maybe she would have been able to gain more strength but instead they deprived her from everything and expected her to heal on her own...I am sick to my stomach.. I feel by not allowing me the right to honor my mothers requests they have violated my mothers rights. Every single doctor and most nurses keep telling us she was going to die... That is all we heard daily even when we requested they not keep telling us that over and over.. We have had some great nurses such as Juliet, Kim and Nancy and we have had some very NASTY and unkind ones.. We had a nurse in the icu Cathy who fabricated a story after my sister tried to protect my mothers head.. word got out to the other nurses and immediately we had attitudes from other nurses.. and because we dared complain about them not treating my mother woth dignity we were blackballed! Some nurses would pop in by the door, introduce themselves and tell us to buzz if we needed them, but they failed to do an assessment of my mother.. My mother was treated like a corpse... My experience Will NEVER be forgotten.. We have filed a grievence but the time that they took from us with our mom can never be given back.. Now I will have to live with the regret of not being able to fulfill my mothers wishes as her health proxy... she trusted me to make the decisions for her and they stripped that right from me as well. She came in with an ulcer that was a stage1-2 and is now a stage 4 and additional breakdown .... My heart will never mend from this experience... They will continue to cover each other... They NEVER tried to save my mom.. She transferred here for care and received a...

Hi! I would like to leave a review about our stay at Brigham and Women's Hospital.

We would like to our family's great gratitude to Dr. Khady Diouf, MD and her team for their professionalism, human attitude and care for us. Throughout my pregnancy, she looked after me perfectly. I trusted her as a specialist and I am very glad that she met my expectations, since this was my first pregnancy, and also because we have twins. She did her job admirably and I am grateful to her for that. I wish her to reach new heights and family well-being!

We thank the nurses Dana Wendy-Vermilya, unfortunately we do not remember the name of the second nurse, but she saved one of the twins when he began to suffocate during feeding, a very nice girl. Professionals, very kind and caring girls. They provided me with a lot of help after the cesarean section, namely, they took care of my condition and our twins. Nurse Dana Wendy-Vermilya, taught me how to behave properly after surgery, took care of my comfort and took the kids away at night so that I would have the strength to take care of them during the day. Her care and affection were similar to my mother's, and I am very grateful to her for that. She showed and taught me how to properly care for babies, as this was my first experience of motherhood. She bathed the twins, which the other nurses didn't do. I wish her good health and family well-being! The second Nurse is an excellent specialist who knows her job. She also showed me her care and professionalism. She took care of my twins, took care of them, and also took the children away at night so that I could get some sleep. I wish her career growth and all the best!

Many thanks to Stephanie's lactose specialist. A woman with a "big heart" who proved himself to be a professional, a great person and a very caring employee. She came to me after finishing her work, because she saw that another lactose specialist did not come to me (although she was supposed to consult me). I listened and conducted training on how to properly apply babies to the chest and checked everything. In the following days, she came to visit me and the kids, and also helped us to adjust the nutrition of the kids. I thank her for her care, for her human attitude towards me and my family, and for her professionalism. I am very glad that I met her. She is a great person, there are very few such people now! I wish her good health, excellent work and all the best.

I thank the entire team of anesthesiologists, pediatricians and surgeons who participated in our birth of babies! All are professionals and a great job has been done. I remember this wonderful day with warmth and a smile only from the good side. And these wonderful memories are thanks to the professionals in their field!

The biggest disappointment was with the nurses, especially on the day the babies were discharged. I was waiting for my husband in the nurses' room from morning to 4 pm to pick us up from the hospital. Since I couldn't take full care of the twins after the operation, I needed help. But the nurses did not help in any way, although they were sitting in the next room. It was very hard for me. They also did not explain to us how to properly put the kids in the car seats. We had to learn by ourselves through YouTube. No one conducted or explained how to take care of them at home. For the first two days of my stay in the hospital, the nurses (I don't remember the names) took care of me very uncomfortable. They did not help and did not do their job to the fullest.

I wish the hospital management to pay attention to my comments and improve...

1/4/2017 I smashed the back of my head onto the roadway at 6:30 AM a few days ago when I slipped flat-out from six-foot-four straight down, skull to pavement, under a little thin patch of ice, under a light dusting of snow. I probably should have gone to an Emergency Department right away, but no, tough guy as I am I found my truck and drove. Later, thoroughly and clearly warned that I may have internal bleeding (in my head!) I waited a few days and went to my primary care physician instead. That was yesterday, Tuesday.

After a complete check-up it was determined that I need a head CT and a neck CT and I need to see a concussion specialist ASAP.

Considering I could be bleeding inside my skull I figured that getting some imagery stat was the most important thing. Partially slurred speech, increasing dizziness, slower motor skills, a spinning room combined with a statement that I was 45 years older than my wife, were not indications that seeing a confusion specialist was the top priority. No. To see if my brain was bleeding seemed to be the best call.

So what happened next? The schedulers at my PCP asked me if I had EATEN!

I said, "Yes, I ate some food one hour ago". Actually I had forced myself to eat some cold meat and potato as I sat in my truck before I came in for this appointment.

Then they told me that they cannot let me proceed as protocol states the pt cannot eat for at least two hours prior to the CT.

I call my wife, a physician, on my cell as I stood there with people in the line behind me and I addressed my wife as 'doctor'. I told her of the situation and she said that they're wrong and that the stomach has nothing to do with whether or not there is bleeding in the brain.

"The objective is to see if you have bleeding inside your head! Whether you ate or did not eat has NOTHING to be with finding out whether or not your brain is bleeding"

I am likely mis-quoting but I was pissed. They heard one side of the conversation and yet there was no positive action taken.

"The rules are the rules" was their posture.

Pissed and pushing I was then put on the schedule for this morning at 11AM, one more day later.

But if my brain is bleeding from a fall last Friday and I'm trying to get in for a CT on Monday would it not make sense for someone to get me in ASAP? Why is it taking until Wednesday?

I'm upset and not feeling well. The dizziness has increased. I say things that are not clear. To recall things properly takes more effort and seems confused when presented.

Writing this without spellchecker function would look much different. Writing here is taken a very long time and taken much effort.

I fell on the ice-- not BWH. I get that. But as a group of physicians I feel my care should have been taken more seriously.

I am going to call my insurance provider and drop BWH today.

After I hit POST here I will write to the doctor and state the same. I am sorry but I cannot continue with such a broken system that allows this to happen. I should have been seen asap by the CT people!

It takes 40-60 minutes to get there.

I need a CT scan for my health. One person in the office told me, "We need to make sure we're going to be reimbursed by the insurance company before we send you for CT, administer any further services.

That is not medicine. That's running a business showing concern...