Somerset Garage (Pilgrim Parking) — Local services in Boston

Terrible Experience – Avoid This Garage

I came to Boston for a concert and parked at Somerset Garage, which turned out to be a huge mistake. When I arrived, I asked the attendant what time they closed—he was extremely rude and just said, "Go in, don’t worry about it," without giving me a straight answer. He charged me $40, and that was it. After the concert, I came back to get my car only to find the garage was locked up. No one answered the phone, and there were no signs or warnings that they would close with vehicles still inside. I had no choice but to come back the next day. When I finally spoke to someone the next day, the new attendant told me overnight parking is $45 and questioned why I was only charged $40. I had no answer—because no one explained anything to me. On top of that, their own website says overnight parking is $40, so nothing made sense. Most importantly, they don’t tell you that if you don’t pay for overnight parking, they will literally lock your car inside the garage. No warning, no signs, no communication. This was a horrible experience and completely unacceptable. I would strongly recommend finding a more reputable and transparent parking facility if you're visiting Boston. Stay far away...

To echo the vast majority of opinions here, this place is a mess.

My wife and I were looking for parking to go to a store on Newbury, so we pulled in here. We both heard the attendant (listed on the receipt as Idris B.) quote us $20; after parking, we noticed we were charged $40, the event rate.

After no more than 2.5 hours, I returned to get our car, and on the way out, stopped to ask the attendant if we had been overcharged. A simple “sorry, there’s nothing we can do” would’ve avoided me writing this, but he was needlessly combative — naming a slew of unspecific “events” in the area and saying stuff like “what, you want your money back?” When I said I was just asking a question, he fired back with an “everybody always tries to just ‘talk’ about it.”

All in all, it was an entirely unpleasant experience brought about by an unnecessarily bitter individual. Do yourself a favor and listen to the other bad...

Terrible parking lot. You have to guess now long you’re going to park and then if you go over you have to pay a second time. You also have to park where the attendant tells you to even if there are plenty of open spots available. Typical downtown parking garage, zero service, overpriced, and a spaced out attendant who doesn’t care about anything except collecting the fare. When I asked “why is it like this?” The attendant just shrugged his shoulders and said “four more.” When I paid and told him this system stinks he just said “I know.”

You’d be better off parking in a tow zone than this...