Oasis Guest House — Hotel in Boston

Honestly, I cannot recommend Oasis guest house, for a number of reasons. Yes, the location was perfect for us, and the place was indeed clean, but it was extremely expensive for what we got - a rather shabby room with dated decor (but a comfy bed!), and a very slim buffet-breakfast in a too-small dining area, stooping over coffee-table height tables (why not small cafe tables?), and with clearly not enough seats for more than maybe just 10 diners at once. All this was looked over by one utterly charmless employee who, yes, kept everything well-stocked and neat, but whose only personal interaction with me was literally and seriously to scold me - a quiet, 61 year old gray haired man - for taking a single bite of a Danish while standing near the buffet. In retrospect I'm astonished at the, yes, bizarre pedantry and utter lack of customer-service sensitivity of that encounter. ||The young woman who checked us in WAS charming and pleasant, and gave us all the info we needed succinctly. two thumbs up||Communication with the guest house before our stay was also somewhat weird. Several times in their texts, one is encouraged to choose a DIFFERENT place to stay for any of a list of reasons. And those same discouraging texts come at your from a number of different angles, even after you've booked the room. Later, when a European debit card I was trying to pay with would not go through after several attempts, I discovered I had gotten two different emails for every failed attempt, and then when the card DID go through, I STILL got one or two 'failed' emails. It got extremely confusing, and impossible to tell whether I HAD paid, or still needed to try again, or WHAT. But additionally, every email I got from the guest house itself was extreeeemely long, including the text of every single communication we'd ever had since the very beginning, and only showing the NEW info at the very bottom of a looong scroll. It's a horrible system, and they really need to fix that. It got incredibly irritating.||All of this for over $300/night. Really not good. So, some tips. Update the shabbiest bits of decor (like some of the wall art, or anything that really looks dated or in bad shape), keep the crankier employees away from the guests, sacrifice the one bedroom nearest the dining area so you can expand that area and have a larger. easier-access breakfast buffet offering a wider selection, and add a few cafe tables and matching chairs. A breakfast attendant who was genuinely friendly would also go a long way to giving folks a...

Honestly, I cannot recommend Oasis guest house, for a number of reasons. Yes, the location was perfect for us, and the place was indeed clean, but it was extremely expensive for what we got - a rather shabby room with dated decor (but a comfy bed!), and a very slim buffet-breakfast in a too-small dining area, stooping over coffee-table height tables (why not small cafe tables?), and with clearly not enough seats for more than maybe just 10 diners at once. All this was looked over by one utterly charmless employee who, yes, kept everything well-stocked and neat, but whose only personal interaction with me was literally and seriously to scold me - a quiet, 61 year old gray haired man - for taking a single bite of a Danish while standing near the buffet. In retrospect I'm astonished at the, yes, bizarre pedantry and utter lack of customer-service sensitivity of that encounter. ||The young woman who checked us in WAS charming and pleasant, and gave us all the info we needed succinctly. two thumbs up||Communication with the guest house before our stay was also somewhat weird. Several times in their texts, one is encouraged to choose a DIFFERENT place to stay for any of a list of reasons. And those same discouraging texts come at your from a number of different angles, even after you've booked the room. Later, when a European debit card I was trying to pay with would not go through after several attempts, I discovered I had gotten two different emails for every failed attempt, and then when the card DID go through, I STILL got one or two 'failed' emails. It got extremely confusing, and impossible to tell whether I HAD paid, or still needed to try again, or WHAT. But additionally, every email I got from the guest house itself was extreeeemely long, including the text of every single communication we'd ever had since the very beginning, and only showing the NEW info at the very bottom of a looong scroll. It's a horrible system, and they really need to fix that. It got incredibly irritating.||All of this for over $300/night. Really not good. So, some tips. Update the shabbiest bits of decor (like some of the wall art, or anything that really looks dated or in bad shape), keep the crankier employees away from the guests, sacrifice the one bedroom nearest the dining area so you can expand that area and have a larger. easier-access breakfast buffet offering a wider selection, and add a few cafe tables and matching chairs. A breakfast attendant who was genuinely friendly would also go a long way to giving folks a...

My stay was fine. Clean room, peaceful area, shared bathroom had everything I needed, and Scott was super kind and accommodating. But the manager? He needs therapy.

I came back late from an event (around 12:20am), and went to the same door I remembered — same steps, same signs — but my key didn’t work. Confused and exhausted, I tried both keys every which way. Still nothing. I figured maybe they changed the locks after hours or something. It made no sense, but I was tired. I saw a sign about an emergency buzzer a few doors down, and though I hate bothering anyone — especially past midnight — I had no choice. I needed somewhere to sleep, and all my stuff was locked inside.

The man who answered, calling himself the manager, didn’t just explain what happened. Instead, he launched into full-blown verbal abuse. Mocked me, sarcastically asked if I knew how keys worked, demanded my age and ID like I was some clueless teenager trying to break in. When I asked if he was trying to insult me, he just said “yes” and continued repeatedly interrupting me, yelling over me, threatening to call the police, and accusing me of being too young to stay there — despite the fact that I was holding a room key and was clearly a registered guest.

Turns out, the door I initially tried belonged to their other business, Adams Bed & Breakfast. But here’s the kicker: both doors say “Oasis Guest House.” No signage whatsoever to distinguish them. So yeah, maybe label your buildings better before insulting someone for a completely understandable mistake.

I stayed calm. He eventually gave up and told me to leave a bad review. So here it is.

To the manager: I’m sorry I woke you up. I really am. But all you had to do was let me explain. We both could’ve been back in bed in under a minute. Instead, you screamed at me during quiet hours, insulted my intelligence, and acted like a petulant man-child. I hope you get the help you need — and that someone more fit for this job takes your place. I expect an apology...