Urban Outfitters — Local services in Boston

My friends had an extremely unpleasant experience at this UO store caused by a very rude, unfriendly and unprofessional staff. There were no indication that the fitting room was closed so they went in to try on clothes. This staff later came and told them to leave coz the fitting room was closed, which is fine but how would customers know this if no staff was at the fitting room?? And then she said my friends “looked like thieves”? This kind of accusation is completely uncalled for and made my friends think it was targeted because they’re Asian (which is funny considering the staff herself was a POC) Customers came in to the store to SHOP not to get berated and humiliated. They left the store with no apology from the staff herself. I do not recommend fellow Asians to visit this store because you might be accused of stealing and harassed for no reason. Not to mention the extremely messy and dirty environment with trash...

This urban outfitter was very horrible!!!!! They accused of the customers as thieves!!!!! we went into the fitting room that did not have the close sign out. And after me and my friends go out, the shop assistant came and asked us to leave in a very rude way. We did not know that the fitting room was closed at all and the assistant claimed that they put the sign all day. And the assistant asked us to either check out the clothes or give them to her and asked us to leave right away. And the shop assistant claimed that “you guys look like thieves” and she was racial discriminating us simply because we are Asian. The shop assistant kept asking us to go out and the manager came in after 5 min and said that the assistant will not apologize to us and there is no solution to this unfair situation to us. This place was just so disorganized and dirty and drinks left by other people are everywhere on the shelves. DONT GO...

I came in around August. I think it was second or the fourth and there is this girl with a pink tank top. She was honestly the rudest person I think I’ve ever talked to. I worked just for a service for about eight years so I get it. It’s not the greatest thing that’s ever happened, but I also know that getting higher to urban outfitters is harder than usual Than other clothing, retail stores, but just the way she treated me made me feel so small and so just inferior and I don’t I’m not think she should be fired but she should honestly have a talk or at least step improvement and plan or something. Performance improvement and plan. she was so mean. There is also some guy that she kept trying to like flirt or show pictures of him and it’s like do that on your break like...