Staples — Local services in Bowie

I recently had the pleasure of visiting the Staples store in my area and I must say, the customer service provided by Victor and Aaron was absolutely outstanding. From the moment I walked in, they greeted me with genuine smiles and a warm welcome.

Both Victor and Aaron were extremely knowledgeable about the products and services offered at the store. They took the time to listen to my needs and provided me with expert advice and recommendations. They went above and beyond to ensure that I found exactly what I was looking for, even going as far as showing me different options and explaining the features and benefits of each.

What impressed me the most was their patience and willingness to assist me. They never made me feel rushed or pressured to make a purchase. Instead, they took the time to answer all of my questions and address any concerns I had. They truly cared about my satisfaction and were determined to find the best solution for me.

Not only were they knowledgeable and attentive, but they also had a friendly and personable demeanor. They engaged in conversation with me and made me feel like a valued customer. They were genuinely interested in helping me and ensuring that my experience at the store was a positive one.

In addition to their exceptional service, the store itself was well-organized and stocked with a wide range of products. The checkout process was quick and efficient, thanks to the efforts of Victor and Aaron. They even offered me additional savings and discounts, which was a pleasant surprise.

Overall, I cannot speak highly enough of the customer service provided by Victor and Aaron at the Staples store. Their knowledge, attentiveness, and friendly nature made for an exceptional shopping experience. I left the store feeling satisfied and confident in my purchase. I will definitely be returning to Staples in the future, thanks to the great service provided by...

This place is a joke. I went in with a friend during his lunch break to get 2 papers laminated. 2. That's it. When we went to the print desk, the guy at the desk did not ask to help us nor did he acknowledge us when we said something. Instead he was more interested in looking at his computer screen then calling someone. We stood at the desk for 10 minutes while he was on the phone. He tried to then ask us what we wanted while on the phone. We showed him the papers to be laminated and he said "I know what you want", then went back to talking on the phone. Finally, another employee comes over to help. He takes the papers and places them on the lamination machine then tells us the other guy will laminate them when he's done. Why he couldn't simply press the button and do it himself is beyond me. Anyhow we wait another 10 minutes and the original guy still is on the phone and won't acknowledge us when we try and talk to him. We ask the second guy for help and he just tells us to wait for the first guy. So instead, we ask for our papers back and leave. My friend wasted his entire lunch break on what could have take 2 minutes at Office Depot, which is where I will be going from now on. This place is a joke and this isn't the first time...

I had a disappointing experience at the Staples in Mitchellville, MD. I went in to pick up a poster and stood at the Copy & Print area, but none of the four staff members behind the counter acknowledged me or offered assistance—they looked at me and turned away.

To make sure I was in the right place, I politely asked a young lady at the checkout line where I should go. She rudely responded, “At Copy and Print,” while popping her neck. When I explained I’d been standing there with no help, she became dismissive and we went back and forth briefly.

When I returned to the Copy & Print line, I noticed she was on the phone with AirPods in, and so were the other employees. It felt unprofessional and unwelcoming. I rarely write reviews, but the lack of basic courtesy and service prompted me to share...