Broadway Sales & Service — Local services in Bowling Green

*Refusal to service customer and relaying false information to customer. Starting from the end of May until July 15th, I attempted to get my microwave serviced by Broadway Sales. The company called to schedule an appointment to visit my home for service four times. The first three times they called and canceled. The fourth time they never called to cancel they just didn't show up. I tried to reach them and no one returned my call until I reported it to 2-10 Warranty company. I finally spoke to someone from Broadway Sales and they promised that they would come out because I explained to them how desperate I was. I needed to get my microwave fixed due to an inspection occurring with potential buyers for my house. The day before the inspection Broadway Sales called me and said that it was canceled. I'm not sure if they convinced the warranty company to cancel it or what happened. I called the warranty company back and explained to them that I needed to have this done and then I finally got a firm commitment from Broadway Sales to service my microwave and they said that they would reinstate the service call. The day of the inspection, Broadway sales calls me and says they're not coming because it's better for me to just get a new microwave. And I said absolutely unacceptable. They told me that this was approved by my warranty company. I stated that I had not given such approval. When I called 2-10 warranty company to confirm, they stated that this was not true and that Broadway Sales did not get approval to order me a new microwave. So, I asked 2-10 warranty company to call Broadway Sales personally and leave me out of it to make sure that this service call actually happens. The 2-10 warranty company assured me that they had spoken to Broadway Sales and that they would be at my house prior to the inspection. However, Broadway Sales never showed up, did not cancel and never contacted me again. I'm very disappointed that they did not follow through with the service call and that they relayed untruthful information to me regarding the service call and ordering a new microwave. I'm not sure of the reason to refuse service. As a person of color, this is very disturbing. I live in a well-kept, safe, diverse, surbuban area. The person who I spoke to on the multiple phone calls was very respectful and so was I. No voices were raised and no harsh words were exchanged. The company just flat out lied to me and refused to service me. I would like an in-person apology (masks & 6 ft apart) to explain why they give me false information and why they refuse to service me. With the in-person apology and promise not to do this to any other customers, I will remove...

Would give zero stars if I could. Called to have them repair our Dacor fridge since they were listed on the Dacor site as the "only" place in the area that would work on them. Spoke with them on 9/2 and they said they would be out 9/4 between 10-2, but we were leaving for vacation, but decided we could wait till after 2 to leave. The repairman showed up at 6pm that night, briefly looked at the fridge and told us it needed freon, but he didn't bring that with him. We wanted one other part to fix our water dispenser so he told us he would check on the part and let us know a total and how long it would take for the part. Paid him $60. On 9/8, they called back to say they would need to order the part and it would take 1 week or they could just refill the Freon and 9/9 to do that. I said I would ask my husband and call right back, which I did and i reached a recording. I left a detailed message and said forget the part, make my fridge work and tomorrow is fine to come. Never heard another word and assumed, since I had just spoken to them 10 minutes prior, they got the message and understood. Fast forward to 9/9 at 5pm and still no repair man. I called again 9/10 at almost 2pm to see what the hell was going on and was told he needed to check, didn't know anything about my message and told me "he wasn't surprised nobody answered the phone or followed up" with me. Awesome...so did anyone order the part? NO! So I said when can you come...he tells me we will be there Friday or Saturday 9/11 or 9/12...never showed up. In the meantime we hired someone else who came, fixed the problem, which WAS NOT FREON (that was completely full) our freezer coils were completed frozen up and we needed several parts to fix it. on 9/16 I get a call from Broadway saying they will be here on 9/18 to "put that freon in"....yup...nope...got it. I'd really like my $60 back since you didn't even diagnose the problem properly and 100% intended to "fix it" with something that wouldn't even work. Terrible customer service and follow thru, and I am pretty sure the service guy doesn't have a clue how to trouble shoot a fridge. ...

Zero star review. My home warranty company assigned them to me. Got a hold of them on a Friday to see if they could come out the following Tuesday. The fella I talked to said he has someone we will be able to send out. Said he would get a hold of his guy and have him contact me. Monday came around, I called to be sure they were coming on Tuesday and to get a time they would be coming out, they wouldn't give me an exact time and once again the guy said he would have his guy get a hold of me, or if he wasn't going to get a hold of me that he would personally call me back, this never happened. Also when calling them I would have to call probably about 5 times until I got a hold of someone, their mailbox is full you can't leave a voicemail at all. Tuesday comes around and I called in the morning to get a time so I knew when the tech was coming to my house, I took off work to be home for the technician. After probably about 10 calls I finally got 1 answer. The same guy said asked if the fella he said would get a hold of me, got a hold of me, to which I replied "no". He said yet again he would have his guy get a hold of me or he would personally call me back. This never happened AGAIN! I got the home warranty company involved and tried to get some other company assigned so I could get the needed work done to my home. The home warranty ended up calling and getting a hold of Broadway on the same Tuesday around 6pm-ish and said that the technician said he would still be able to come out after he was done with another job and it should be about an hour and the home warranty company said that the technician said they would get a hold of me. The technician never got a hold of me to even tell me when they were coming or if they were coming. Sure enough they ended up not coming at all. Not once did the company call me back about anything or any information. Terrible communication, terrible...