Poco's Playhouse — Local services in Bowling Green

We used to bring our dog, Boh, to Poco's all the time. However, between Oct and Nov he came home twice with large puncture wounds on his left flank/behind. The first time it happened, the staff could not tell us exactly what happened, and instead said that "dogs will be dogs". We asked if they had ever see him be the aggressor, and they said no (nor have we seen that; we go to the dog park frequently). However, it happened under a month later and this time the wound was twice as large (which incurred twice the vet bill). When I called the next day to ask what happened, they, again, could not tell me. We gave the staff the dates of the two bites and asked what could be done, or if they could look into if there was a particularly aggressive dog there both of those days, or even if there was a dog that just didnt play well with Boh, or vice versa. They did nothing, and offered no helpful suggestions.

We decided that it would be best not to bring him back, because we did not feel he was safe there. When we asked for a refund of our remaining days (we buy packages) they refused to give us a refund. I believe we were pretty reasonable on this front - we did not want reimbursement for vet bills or previous visits, we just wanted our remaining days refunded. Not only did they refuse to refund us, but the manager was incredibly rude and unprofessional in the process. When we called to speak with her, she was defensive immediately saying she would not grant a refund, she blamed our dog (meanwhile, the other staff members have told us he does not aggress), she admitted the staff were not always supervising the dogs due to other responsibilities (i.e. picking up poop, cleaning, etc.), and then YELLED at us. Not only is your dog not safe at Poco's, but the management clearly does not understand that they are in a service based industry, and should respond to the needs of their customers. . If your child went to a babysitter, got hurt twice, and the babysitters couldn't tell you what happened, don't you think you would want a refund? When we asked the manager about that she said, "The kid could tell you"...Seriously? DO NOT BRING YOUR DOG HERE.

(Also they reason they have so many 5 star reviews is because they give you discounts on packages if you write a...

I do not recommend Poco's Playhouse. The last 2 times my dog was there, at pickup there were no employees back there with the dogs, they were sitting behind the desk chatting.

My dog GOT HURT there 2 seprate times, the most recent one requiring a VET VISIT, antibiotics, and pain medicine for my pup. I reached out to the owner the first time asking about his cut paw, asking why I was not notified- she started saying that paws can blister from running on different surfaces, but this was a cut not blisters (which he had already had previously), the response was unnecessarily defensive, and later very hostile in public responses, and lied about things that were said in our conversation. The 2nd time he was hurt, I was again not notified and immediately could tell something was wrong with my dog. He had a deep cut on his paw, and his nail was ripped up from the nail bed.

The time I reached out she said they don't always know when dogs are injured because the dogs don't act differently until they get home, but I believe in these two incidents it was because they weren't watching him, as I noticed he was hurt right...

My pups have been part of the Poco’s family for about 5 years now. We started going to Poco’s in Perrysburg and I was delighted when they opened the Poco’s Playhouse South in Bowling Green since it was closer to home. My dogs love the staff at Poco’s and they are always so well exercised and so content after their days there. I travel a lot for work and have never hesitated about boarding my pups at Poco’s. I love that they are not separated into kennels or cages for the duration of my trips but rather they get to share a bedroom together at night and then romp in the daycare all day with their friends. They’re always content and never stressed when I get home. They always perk right up when I ask them if they want to go to “school”. I recommend Poco’s to all of my family and friends because they genuinely love my dogs like their own and they provide a wonderful environment to help my dogs become more socialized,...