GameStop — Local services in Bozeman

Our 14yo saved up for months to buy an oculus meta quest 3, which he purchased at this GameStop on the release date, 10/11/23. He didn’t keep the receipt, but did keep the box and everything in it. Today, 11/5/23 (less than a month later), the oculus visually glitched and then turned off during normal use, and would not turn on or charge. My son and I came in to GameStop together for assistance, with everything back in the box.

There were two employees in the store, and no other customers. The staff immediately said they could not help us, since we had not purchased their extended warranty. They didn’t seem to have any further recommendations.

I asked to get a copy of the receipt, in that case, so we could go through the manufacturer’s warranty. (I knew from my own research, not from them, that the manufacturer’s warranty was 30 days.) They also couldn't help with that. They gave me an 800 number to call. I spent about 30 minutes on the call out in my car, trying to get a copy of the receipt, and then the person I was speaking to accidentally hung up on me and didn’t call back. 0_o

At that point I decided to look online and try to do some trouble-shooting on the oculus myself. I was able to get the oculus up and running again fairly easily.

I was then also able to easily buy a 2-year warranty directly from meta quest - for much less than the price GameStop had offered for the same time period, $40 instead of $150.

We are left feeling it would have been much better to buy online, or from some other store in town, one that keeps (at minimum) 30-day records of receipts. Losing a receipt on a big-ticket item sometimes happens, and it’s basic customer service to handle...

This location is terrible. I have gone in twice now to trade my Apple Watch. The first time i walked out because the guy had no clue what he was doing and was giving me a 1000 excuses as to why he couldn’t help me at that moment. Today i walked in and the store manager Sasha was there and the stores team lead. I was told due to company policy that the district manager had to give the approval for the trade. They “tried” to contact him but i was told that she lost connection with him because he’s “traveling” through the mountains between South Dakota and Montana and doesn’t have service and that i needed to come back in 2 hours when he’s closer to home. This place is a joke. How do you expect the customer to have their time revolve around you and your DM. If that’s the policy then he should be available and if he’s not available someone else should be who can approve. This is now the second time I’m walking out not happy. Then you call customer service and they force you to schedule a call back. All around terrible customer service and i will not be...

Lady manager Sasha is abusing her power. Gamestop has no oversight as I have already filed a complaint on her . She wont let me pick up my graded cards saying i called too many times. Nobody answer the first few times what was i supposed to do? She put my number in her phone so she screens my calls. When she answered she put me on hold forver so i called back . Knowing exactly what i wanted to ask "when can i pick up my cards " she hung up on me. Gamestop please dont lose customers over employees like this.! Had to call the police to deliver me my cards ! Corporate please review online reports on this employee and make a move to better your company image she is rapidly tarnishing ! I have canceled my gamestop account just because of this manager. I easily spent over 1k in product and submissions a month and business is increasing . For now I will go to Beckett . I was unfairly banned and...