RadioShack of Bozeman — Local services in Bozeman

I brought in a pc that was having issues getting a signal. They charged $75 for an hour to diagnose the issue which is a pretty normal or even a cheap rate. The next day I got a call saying it was ready to pickup and the issue had been fixed. I get the pc back and go to hook it up and I still cannot get it to work. They tell me to bring it back in and they worked on it some more in front of me. Turns out that the motherboard port that the video card inserts into was damaged and therefore both the motherboard and video card were damaged. These are both easily noticeable issues that even a non pc person would notice and their tech guy missed them. They are the two largest things in the tower. It’s the equivalent of a phone tech not noticing the screen had been cracked on a phone he was repairing. Or he caused the damage and didn’t want to take the blame. I am actually leaning on this theory because the whole process that he worked on it in front of me he kept saying he wasn’t liable if they broke something. Well that’s why you have the customer sign a sheet asking you to work on it guys. Why would the customer be liable for you making a mistake. Either the tech misspoke or their management is shady in this regard.

They were very friendly during the whole process but some of the comments lead me to believe they can’t be trusted with higher end computers. A lot of pc repair shops take advantage of older or less knowledgeable customers and they seem to be guilty of this. I would definitely not bring a pc to this store if you do not want...

I spent a bunch of money there and will patronize no more. The airplane I bought was missing parts that I had to figure out substitutes to fly. To be fair this was not the fault of RadioShack but it ties into the review. About a month later I ordered Traxxas parts they had in stock and they were also to send the mssing plane parts. Fast forward 6 days and I called to ask where my parts went (mailed on time it would have taken 2-3 days as I live 90 miles away) A manager promised to check and call me back. 3 days later no call, so I called and asked for him. He was said to be there but when they asked my name he happened to be out-to-lunch... At any rate I asked "where are the parts?" They tell me: they were shipped on saturday, which happened to be the day I called to check.

Translation: they never shipped them and rather than own it they blamed it on a sick employee. Had they simply followed up and owned it I wouldn't have left this review. Messing up is an opportunity to shine. It allows us to show people we are sorry and value their business. This was not their approach however, and this is why online stores are killing brick and mortars: customer service. Happy to pay more to support a Montana business if the...

Wish I had the option to rate this place a ZERO--Terrible and rude money hungry people with no regard for any kind of customer service. I bought an RC for my grandson that fell apart in 2 days of normal use and this bunch would do nothing to help us--said to look at the fine print on our receipt and deal with the manufacturer--I said I didn't buy this from the manufacturer I bought it from Radio Shack and expect you to provide reasonable and ethical customer service--but to no avail--they just basically laughed in my face and sarcastically said to have a nice day. Lesson learned and advice to all reading--go into their store look around as long as you want and get them to explain details about the RC and even demo it--then go home and order it online and save 20 to 25 percent and if you have a problem you'll have a good ethical company to deal with rather than a bunch of bums👎 [Note: they can't control their sarcasm even in their response--bottom line they don't care about providing customer service to you--they just want your money at an extremely marked up price--break up this local monopoly and buy on line🙏--thanks...