Safelite AutoGlass — Local services in Brandon

Giving 1 star indicates a job was performed, this is not the case. Safelite took ~$400 of my money, guaranteed an appointment for 3/19/24 from 12-5 and the tech just never showed up. Calling the shop (this location) leads to a phone that just rings without answer. Their automated system rescheduled, without my consent, to a date 8 days later at a time I am not available. The entire time now I am stuck with a windshield that is not water tight, and I would hedge a bet that Safelite isn't going to compensate me for the damage this will lead to my vehicle due to their shop and tech's negligence. I have called customer service multiple times and there is no recourse, this company and shop have scammed me out of a product that I am required to have and then they had the audacity to reschedule AND charge me more for the exact same service. To say this is not how business is conducted is an understatement. I'd much rather trust gas station sushi before I trust Safelite or the Safelite Brandon office.

Edit/update 3/22/24: Safelite finally came out today (3/22/24) to complete the service, 5 days after they said they would. This took no less than 40 calls between the shop and corporate. Thus far I have attempted to contact this location 26 times with less than a 10% success rate for someone to pick up - there is no voicemail (this seems deliberate). During the replacement, the tech shattered my old windshield, sending glass throughout my vehicle, he attempted to clean it, but there are still fine glass particles everywhere along with some larger pieces. The windshield that was placed on the vehicle was fundamentally different vs the one removed (and not just because it wasn't shattered), I pointed this out to the tech but we were already at a point of no return as the old one was destroyed, I have serious concerns and doubts that this windshield is correct. During the installation process, the tech caused multiple scratches and damage to multiple panels on my vehicle, this is no garage queen vehicle, but I'm more than willing to own up the dents and scratches I caused, and these new ones were definitely not from me. I am now stuck with what seems to be an inferior product, with glass shards and dust throughout my vehicle cabin (very dangerous to your lung health), and damage to my vehicle. I am obviously not updating my rating unless Google allows us to give 0. All in all, I would never recommend Safelite to anyone ever again. If my choices were Safelite or plastic wrap from Dollar general, I'm picking dollar general every single time, because at least I'll get what I paid for.

Edit/update (again) 4/5/24: finally got someone from this location to reach out to me about fixing the damage they caused over 2 weeks ago, this took calling corporate every other day, each time being promised that I'd get an answer and never getting one. Had to state that I'll never drop this issue over principle alone. I've easily spent more in time vs what this windshield cost me. At this point it is about doing what is right, and this location seems to be doing their best to do the exact...

My honest experience at this Safelite location (9017 E Adamo Dr #122, Tampa FL 33619) was absolutely terrible. The staff I met here is highly unprofessional and not customer-friendly and not courteous. I visited on this day in need of firstly, a window wrap adhesive film to temporarily cover the completely shattered and missing glass side panel close to the taillight of my minivan and secondly, vacuuming of the several glass shards inside in the rear bed of the minivan, as referred to me by safelite's own national customer service phone agents as my upcoming appointment to install the new glass with safelite is more than a week out.

To my shock, the technician at the front desk of this location refused to vaccum the shards in the area next to the now shattered window inside the minivan's rear bed and said vacuuming would be done at the time of installation which would be more than a week out and I have to live with those sharp hazardous shards in there until then worrying about what injury it can cause. That's literally refusing to do it and pushing that simple work of a quick vaccum to somebody else in the future. The plastic adhesive wrap they installed didnt hold up either and it came off within seconds of being on the road flapping in the air making it unsafe and insecure from debris, wind, rain etc. Realized they didn't tape anything to secure it in place. It's a shabby job. Either they don't know how it's done right or sheer unwillingness to do it right. I didn't bother to go back there the second time as I turned around. I switched and headed to another Safelite location(4214 N Armenia Ave, Tampa, FL 33607). Even though it was a bit of a drive for me it was all worth it and they(4214 N Armenia Ave, Tampa Safelite location) performed all the said items professionally with smiles and without hesitation, and the wrap adhesive not only looked professional but also stayed on like a champ without coming off throughout the remainder of my journey back home feeling safe with a clean minivan bed and no more glass shards present. I will always want to take my business to where there's top notch service as that makes a big difference in the outcome and...

I tried to use Safelite to get my windshield replaced. This all started back in January when I started the first claim for a new windshield. I wanted a particular windshield, but they were not able to find it back then, so I told them to cancel the order. Fast forward to the end of July beginning of August, a tractor trailer threw a rock at my windshield and a huge crack formed. I called my insurance company and found out Safelite never canceled the previous order! So, my insurance started another and got me in contact with their Safelite representative. I gave the rep the part numbers of the windshield I wanted. They told me they would get back in touch with me once they order the part. I got a phone call a week later. The rep thought he had my part in stock, but he was wrong. I was told once again they would contact me once they got the part. After waiting for another week (roughly 2 weeks waiting so far), I went to see the manager at the Brandon store on a Saturday. I gave him the part numbers for the windshield I wanted, and he told me he would contact me the following Monday. Monday came and went. Tuesday morning, I contacted my insurance company to switch to a different windshield installer. I contacted the new installer and found out that due to Safelite taking their sweet time, my vehicle was flagged and had to be inspected for possible fraud. Later Tuesday afternoon the manager finally contacted me. He told me that it would cost an extra $1000, and I would have to wait at least 15 days for the windshield. I told him no thanks because I was going to have someone else install the windshield. He then decided to hang up on me. That’s fine. The other shop had the exact windshield I wanted, installed two days later and for HUNDREDS less. Customer service doesn’t matter to them. They don’t care how long you have to wait or how overpriced they are. If you have a chance to use someone else, I would. Professionalism, common courtesy, and timeliness does not exist with this company. From now on, I will avoid this company and take my...