Burlington — Local services in Brea

I don't do bad reviews often but this felt warranted. Along with a bunch of other things, I was trying to buy headphones for my young daughter and wanted to make sure they fit her well. I picked up two and asked if I try them at home and don't like them can I return them? The cashier (Ms Haifa) said no. I asked why? She said because of the COVID thing. I asked so you have a zero return policy right now? I don't see any signs saying that. She said yes, no returns. Yet not a single notice posted regarding not accepting ANY returns due to COVID. Just their normal return policy was posted. I paid and got out of the way so I don't hold up the line and asked another cashier if I can speak to the manager and she pointed me to Ms. Haifa saying she's the manager. So I asked the cashier, do you right now have a no return policy due to COVID? She said no, just the normal policy. I checked the normal policy and (unless I missed something) it did not exclude headphones. Terrible customer service and terrible management. Going back later to return all my items and see what...

Non-transparent return policy!

Came back to return an item a week after purchase to the same store with original receipt, and was told they do not accept any fragrance returns. They said I should have been told this upon purchase (I was definitely not!) and it should also be written on the back of my receipt (NOPE!).

Seems like most of their BBB complaints revolve around being unable to process returns. Hadn't been to a Burlington in years but after this experience, most definitely will...

Horrible experience with (supervisor) Kristen and cashier Aryanna .... rushing their customers because they get timed in every sale they make... horrible customer service specially from Kristen so call a supervisor that laughs at their costumers I’m contacting corporate ASAP to file complaint I hate doing that but it was that bad Carmen the manager was actually helpful but everyone else was just rude really bad...