Staples — Local services in Brea

I honestly will say that for 2 years that I've been going to this store seen many employees coming and going and all have been friendly and helpful managers are great at this moment Melanie awesome manager Richard also the way they help and step in when customers need help or staff is busy there stupendous why i say all this is because all of you with bad reviews is like that person that said the employee didn't even now how to make a copy I'm sure there was a time where you didn't know either and for those that want every employee to be at your service please its not because there no staff to help you is just your use to have everything given on the palm of your hand its not that hard to do things yourself and for the ones that wait 1 hour in line really learn to have patience one day you will be the slow to or maybe your parents the one about false online advertisement and blame the store what you know for a fact that they invented the website they go in and work that's it and the other person that things are set up with the wrong price label that doesn't mean they could of done it i myself have seen people just throw the tag of and just put it where ever is easy i mean all of you that fits the jacket be a little more grateful and don't judge others be thankful and value what you have in life try to put yourself in there shoes be more helpful and don't expect nothing in return seriously i can go on and on but i can definitely think i made myself clear where all human beings where not perfect no one is where not more nor less than anyone in this...

The purpose of my visit was to get a poster printed on cardstock. The woman over at the printing center named Gisselle was very rude and kept giving me attitude because she said they were busy but she will try to help me. There was only one other customer in the print area and about 2 other associates hanging off yo the side with the manager. I should have left when she was being rude to me I’m the beginning but instead I gave her the benefit of the doubt and continued with my purchase. What product she provided me with was so bad. I had the same product done for me multiple times at staples but she said it was not possible. Finally I just requested a refund where she then requested for the manager and he did not want to come over. He brought over a paper for the refund and did not acknowledge us whatsoever. He went back to stand around with his other 2 associates. Worse staples I’ve ever been. Please do not come here if you are a customer service type of person or want...

The sun was shining, the weather was hot, I entered Staples, Brea to see what they'd got. I wandered and perused the multitude of supplies, then a voice in the distance said "Welcome to Staples!" with a smile and fire in his eyes. Not a moment had passed, since the welcoming occurred, I had customer service, like no one had ever heard. The man's name was Michael C., and unbeknownst to me, I was in for a shopping experience limited only to your wildest dreams. The courtesy he showed, without breaking stride; buried underneath my seemingly endless list, of office supplies. He showed me to the cashier check stand after helping me with my list, said "Have a great day, sir!" and was off with a twist.

I rate this store 5/5 for the class, patience, and professionalism I received on my visit. 7/7/2017

Thank you...