T-Mobile — Local services in Bremen Township

I walked into T-mobile without a clue lost my phone my contacts my pictures and the fact that I had an iPhone there was actually nothing the representatives can do because it came from boost mobile how ever two gentlemen stepped up and approached me by the name of Karl who is the store manager and chance mobile expert by the grace of god their were able to aid and assist me due to the fact the my situation was critical I walked out of T-mobile with a brand new phone where they were able to convert over where I had no phone to now a brand new phone I cannot continue to express my gratitude towards these two young man had not be for them I be lost for a while everyone needs there phone social media is controlling the world right now but I want to truly thank T-Mobile for there services I would truly recommend these gentlemen hard work team work pays off thank so much Karl and...

This is the worst T-mobile ever. The manager walks around the store with a very unpleasant demeanor. he does NOT GREET CUSTOMERS. He walks around the store and stare at customers not offering any help. This store does not follow company policies, instead they make up their own. All because they want to maintain high numbers to ensure they receive a 1000 bonus. I was told this by an employee, in private. Even though it's COMPANY POLICY to do a warranty exchange. This store refuses to do them. I have reached out to corporate about this store I am also having others who have had terrible service with this store...

I want to highly recommend this location and staff member. I had a very unpleasant experience at the Midlothian location which is a two min drive from me. They gave me the run around wasted my time on something that should have been an easy transaction. Just rude and unpleasant. I was recommended to visit the Country Club hills location, which was well worth the extra drive. Guisela was extremely helpful and knowledgeable about my whole phone issue. Provided great customer service extremely informative and had me on my way hassle free. I highly recommend her to anyone and will definitely return for...