Valvoline Instant Oil Change — Local services in Brewton

I visited the location in Brewton Al today and I’m actually very upset right now. I’d like to think of myself as a very considerate person..VERY. I’m in line.. there’s two lanes of course. I pull in the first line that has a truck with a very long trailer behind it. The next lane has one truck being serviced and two vehicles behind it. The first waiting vehicle was pulled up far enough that they’d have to actually back up..along with myself to get into the first line. They’re busy so it takes about 15 minutes before the truck ahead of me pulls up. Now I’m aware that two people were waiting ahead of me so the second vehicle that’s waiting in the second lane..I get their attention to allow them to go before me . The person waves me on that it’s okay to go ahead. I go to pull ahead and the female “Karen” comes out and stops me. She walks over to the first car in waiting to see if they wanted to “back up” ..have me back up so that they can get ahead of me. They say no because apparently that’s odd to them too ..then she comes to tell me to go ahead and pull in. I asked her if she really tried what I just thought she’d tried. She says first come first serve..and yes mam..I agree to a certain degree. I thought that was a bit of a stretch. If you’re in one of two active lines in a grocery store have you ever seen the cashier stop the next customer in her line to offer a customer in another line with two customers with buggies in behind them to come on over. I always see advertisements in this town about shopping local..THIS is why I rarely do. Customer service sucks on another level in this town. I will never return to this location again. (**In response to the business responding to my response. I did say that I offered the next person that was in a convenient spot to get ahead of me to do so. I’ve never seen any oil changing business of your kind go through such great lengths as it would have taken in that situation to support your policy. Also in just being a regular there I’ve never seen first come first serve so orchestrated. Never mind it all. You have lost a customer....

Normally I would give 5 stars to this place but the last 2 times I used them they were a fumbling bumbling mess! Didn’t know how to reset the oil change light….that wasn’t the worst part. I asked them if they checked the coolant and was told yes but we are out of coolant a your car is low. Was I not going to be told this if I didn’t ask? They were also females, one in particular, and was trying to be funny and cute. Hire people that know what they are doing and that try to be...

Fast and professional service. I usually change my own oil but decided to stop in here while I was in town. Had my oil changed, cabin air filter changed, air filter changed, and had a tire rotation done. Received a 10% discount, and was in and out in about 30 to 45 minutes. They didn't have my air filter in stock, but they ordered one and had it there within a few minutes.

Overall very happy with the service that I received and will...