Sonic Drive-In — Restaurant in Brewton

I wanted so bad for this place to be good but it just wasn’t to be. We had an experience that saw us spending literally almost 2 hours to get 2 meals. It took a good 15-20 minutes for our button to even be answered. We ordered 2 meals one being a BLT. They took 30 minutes minimum to get the food out and we decided to check the order.

The aforementioned BLT was just bacon literally bacon on 2 slices of bread. So we push the button and 10-15 minutes goes by again. They finally answer and we say the BLT has no L or T. They say another one is coming. 30 minutes goes by and no one comes to the car. We press the button AGAIN after being at Sonic for a minimum of 1.5 hours. They say they thought the sandwich was sent out but it wasn’t.

They asked how we wanted the BLT several times and granted I’m frustrated at this point but they literally had to send someone to the car to clear up that we wanted bacon lettuce and tomato on a BLT exactly how the name and their menu states.

By the time that BLT was at my house my meal was cold and soggy, drink ice w as melted and the bacon was burnt on the first and chewy on the second. The thing that really got me was the bacon appeared to be woven into bacon patties and cooked that way.

If you care so little for the customer experience that this standard of service feels okay, I’m wary of what’s going on in the kitchen. 2 hours to get 2 meals at Sonic is frankly ridiculous. Hope they can find their groove but I won’t be back...

The family and I decided to stop by Sonic to get a quick ice cream. While waiting for someone to take our order, my 2yr old daughter was starting to get restless, so I turned on a Disney movie for her. After about 35 minutes, someone finally took our order. The drive through wasn't that busy, and there were a lot of empty stalls. While waiting for our ice cream I sat there and watched the servers just chatting outside not doing much of anything. Before I knew it, my daughter finished her movie, which was about 1 hour and half long and we still haven't received our order. We decided to just leave and go to McDonald's. McDonald's was busier, but we were in and out in...

These ladies work hard for the money! I made a direct visit to this place from Evergreen to get a dessert 🍨 with a new friend of the family from out of Detroit. We had a going back home dinner for our guest. Aftwards, the guest and I had a taste for an ice cream milk shake! Cheesecake, to be exact. Mine was Strawberry & Cheesecake and theirs Cheesecake. I also had a taste for onion rings! I counted only four but large in size, and I didn't specify wanting medium or large. Next time, I'll request the medium. They were good. Above all, I was impressed with the service and...