Bristol Auto Mall — Local services in Bristol Township

I usually don't write negative reviews on a business, but I have to be forthcoming about my experience with Bristol Auto Mall in Levittown PA, and their loan financing company United Auto Credit, which will be a separate review. As a decent human being, I believe I owe it to the public to share my experience with seniors, people who may not have good credit,and those who are desperate to own a vehicle. For the record, I am a person over 60 with good credit. This review is to encourage, or should I say, warn you to put the brakes on (no pun intended) before you buy a used vehicle, or sign a contract with Bristol Auto Mall. Make an informed decision. It took me a while to get to the point of writing this review because I wanted to make sure I had all the facts, and my anger and disappointment was under control. I was hoping this business had integrity, a moral compass or social responsibility (one of the salesmen Mike had the audacity to pray I made the right decision, Imagine that!!! Unfortunately, I made the wrong decision to purchase a used vehicle from Bristol Auto Mall. This review serves as an educational tool. There is no way I can write everything here. Consider this a “consumer beware.’The dealership will probably write a counter review as they have done on numerous reviews with complaints ( and there are many, RED FLAGS). I recently noticed an uptick in ‘good’ reviews, but strongly doubt if they're valid, and if they are, it was probably written before the customer discovered problems with their purchase. I was asked to right a good review. Thank God I refused.. My fight for consumer protection rights is far from over. This experience has really made me want to advocate for unsuspecting customers.

There are SO many problems with this vehicle. It will cost over $5000 in repair cost. Bristol Auto Mall had to know were pre-existing issues beyond the recall. Thus pushing you to buy a warranty and GAP insurance. As soon as the mechanic looked under car he immediately saw the problems. This may be a failure to disclose known problems violation. Although used car dealers say “as is” in their sales paperwork, telling customers there are NO problems when they are aware can be legally considered an express warranty. Seeking legal assistance on this. WHAT CAN YOU DO IF YOU HAVE A PROBLEM? Contact the State Attorney General Office of Consumer Affairs, Better Business Bureau. Contact an auto fraud attorney, contact the DMV. Contact the Trade Commission (FTC) or the Consumer Financial Protection Bureau (CFPB).

Be vigilant and watch for unauthorized towing as a means of retaliation. Be careful with your continued online access to make payments. Watch for payment lockouts, account deactivation resulting in missed payments, repossession and/or major hits to your credit. AND DOCUMENT EVERY CALL including date and time. Get the names of who you talked to. Sometimes you won't get the true identity of who you spoke with. Put your concerns in writing via letter (certified mail if you can), emails.

Pennsylvania Auto Dealerships will need to follow several new regulations starting August 19, 2024. The regulations, developed by the Office of the Attorney General (OAG), require dealerships to disclose the following six conditions for any roadworthy vehicle they would issue a license plate for and allow to be driven off their lot

The new regulations mandate that these six disclosures must be made in writing before the sale Using the term "As-Is" does not satisfy the written disclosure requirement. The disclosures must be clear and conspicuous on the face of the document, listing the vehicle’s conditions and stating it is sold "as-is." If a vehicle cannot pass safety inspection, the disclosure must specify the items causing the failure under the Pennsylvania Safety...

I first inquired for a vehicle and spoke with Mike whom was very helpful. After a while I stopped hearing from Mike to then start receiving text messages from Crystal Jean. I sent crystal all of the information that I had just sent to Mike but figured they all worked together so it was fine. Spoke to Mike later that evening, he told me he stepped away and that he works from due to being in a wheel chair and that I would not meet him when I arrived to look at the car we had spoken about. He said when I get there to ask for Nate so that I can test drive the vehicle. When I got there the Altima I was originally interested in was sold. When talking to Mike, I also expressed the liking of the Mercedes Benz GLA 250($14,995). Nate persistently was forcing me to purchase an Audi Q5 ($16,995) which was more than the vehicle I had originally inquired about. When I test drove the Audi I immediately did not like it as it was too big for me. I then test drove the GLA. I liked it. It was very small like a compact car with the asking price under 15k with 89k miles. Thanks to Jim who was very kind on our test drive together. I spoke with Mike earlier that day and expressed the down payment would be 2k. He said that’s good and the bank would take it. Now I’m done test driving the vehicles and told Nate it was getting late I wanted to make some inquiries for insurance since that was a luxury vehicle. And would come back in the morning. They said they would send me a Lyft to come back but before I left Nate wanted me to leave money down. I told him no, I would be back to handle everything the next day. The next day came which was Wednesday. Mike has not reached back up to follow up, which was surprising since he said he submitted my credit application. Nate texts me, I asked him about sending the Lyft he said “ I am going to try to get ahold of the person who has the company uber. If not would you be able to get in?” I paid for Lyft to get from Nj to Pa. I get there I finalized the insurance with a minor change needed. As I’m sitting at Nate’s desk for over an hour I reminded him I’m on lunch let’s move things along. He gets up and goes into a back room a few times. He comes back and says the bank wants more of a down payment for the GLA. He said they will take the 2K for the more expensive Audi but not for the Benz. He then tries to sell me a warranty policy at $400 down $210 a month for 18 months. Once I declined and said I only wanted the car he then started to insult me by saying things like I have a Honda, or Subaru for you. Two cars I had never inquired about or spoke of. After inspection of the vehicle I took photos and showed Nate the damage to the front of the Mercedes and asked to negotiate the price. He said it was minor and his people could clean it. I told him it was more than cleaning, it’s chipped paint and a minor flaw to the vehicle which would be new for me. Later that evening I called the bank that was listed on the insurance policy that I purchased for the GLA. When talking to the bank United Auto Credit, the finance department advised they never received a contract. The ran my credit for approval. They said they would not indicate a down payment amount they would just accept the amount that is to be financed. I would be very aware of this information when dealing with this car dealership. Please note some AA will not be treated fairly and may be taken advantage of due to...

May 30,2024 I walked into Bristol Auto mall to purchase a more reliable car for me and my three children. An agreement was made for a 2018 Hyundai Tucson with 65,000 miles. not sure on the purchase price. However after only having ownership of the vehicle for two days a yellow check engine light appeared on my dashboard. I contacted the dealer immediately. I was instructed to take the vehicle to a nearest auto zone or repair shop to have the code diagnosed. I did as instructed. Code kicked out as a faulty catalytic Converter. I was then instructed to bring the vehicle back so that the code issue could be confirmed by their in-house mechanic. I complied, they agreed it was the same as I had provided.

I was advised that the vehicle may be able to be repaired under the manufactures warranty by The office manager by the name of Nate. The vehicle was left in their possession for 3 days. I reached out multiple times for an update. I was promised multiple calls backs that never came. Leaving me and my children without a vehicle. causing me to miss work.

I was then informed that the vehicle could not be returned to me because the financing bank was rejecting the loan due to financial discrepancies. The information provided by the dealer did not match the information I confirmed via a telephone call from the financier.

A second vehicle was issue out with a new loan structure with he same finance company. Consumer Portfolio Services. The replacement vehicle was the same make and model as the previous one just the next years model. First vehicle was a 2018 Hyundai Tucson with 65,000 miles. The second vehicle was a 2019 Hyundai Tucson with 90,074 miles.

I accepted the replacement. came into the office as requested to sign and drive off the lot. I was held there for hours. Finally the vehicle was released into my possession. Two days later another yellow check engine light appears. I again contact the dealer immediately. Again, Im instructed to have the vehicle diagnosed and brought in for code diagnostics confirmation. And again-a Faulty Catalytic Converter. Only this time I'm told I can keep the vehicle, it is safe to drive with the check engine light. I was told again the vehicle could be fixed possibly via manufactured warranty. Again the office manager Nate states he would contact the dealer to set up the repair. It is now 9/9/24 and the vehicle has yet to be serviced. Nor has a call back been completed by the dealership.

Update as of 12/7/2024

The repairs to my car were finally made 5 months only after requesting I remove my bad review and withdraw my claim with the attorney general. It was only ONLY after I threatened to sue because false claims missed appts scheduled to fix the vehicle. When a date was never set.

Now today 12/7/24 I have a vehicle with a suspended registration because according to DMV records I provided an insufficient ACH check. here's the kicker I never agreed to pay for my vehicles registration when I purchased the car from Bristol Auto Mall back in May. I requested for the fee's to be included in my 17,000 finance. Which they claimed they couldn't due to...